What are the responsibilities and job description for the Front Desk Associate position at The Springhill Suites Pittsburgh Washington PA?
Full job description
We are seeking a friendly and efficient Front Desk Agent to join our team at The Springhill Suites Pittsburgh Washington PA.
As the Front Desk Agent, you will be the first point of contact for guests and responsible for providing exceptional guest service during their stay. You will also be responsible for handling guest inquiries, making reservations, and ensuring compliance with hotel policies and procedures.
Responsibilities:
- Greet guests and check them in and out of the hotel
- Answer phone calls and respond to emails and guest inquiries promptly and professionally
- Assist guests with making reservations, arranging transportation, and providing recommendations for local attractions and dining
- Process payments and handle cash and credit card transactions accurately and securely
- Maintain accurate records of guest interactions, reservations, and payments in the hotel management system
- Ensure compliance with hotel policies and procedures, including safety and security protocols
- Work collaboratively with other hotel staff to ensure a seamless guest experience
Requirements:
- Previous experience in hotel front desk operations or customer service preferred
- Excellent communication and customer service skills
- Strong attention to detail and ability to multitask effectively
- Strong problem-solving and decision-making abilities
- Ability to work well under pressure and in a fast-paced environment
- Flexibility to work weekends and holidays as needed
- Knowledge of hotel industry best practices and trends
- Proficiency in Microsoft Office and FOSSE
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $13 - $14