What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at El Rancho Hotel Inc?
Job Overview:
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will have a passion for providing exceptional customer service in a hotel setting.
Responsibilities:
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out processes
- Handle guest inquiries and provide information about hotel services
- Process reservations and cancellations accurately
- Manage guest requests promptly and professionally
- Handle cash and credit card transactions
- Maintain a tidy and organized front desk area
Skills:
- Customer service experience is essential
- Proficiency in front desk operations
- Knowledge of night audit procedures is a plus
- Familiarity with hotel operations and guest relations
- Multilingual abilities are advantageous
- Experience in resort or hospitality management is beneficial
- Bilingual skills are a plus
Join our team as a Front Desk Agent to deliver exceptional service to our guests and contribute to a welcoming atmosphere at our hotel.
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Work Location: In person
Salary : $13