What are the responsibilities and job description for the Public Health Operations Technician (Promotional) position at El Paso Water?
Salary
$44,648.45 - $66,079.70 Annually
Location
Various Locations within the City of El Paso, TX
Job Type
Unclassified
Job Number
U9740-0626
Department
PUBLIC HEALTH
Opening Date
06/18/2026
Closing Date
6/23/2026 11:59 PM Mountain
FLSA
Non-Exempt
MOS Code: None
Education and Experience: A High school or equivalent (GED) or higher and four (4) years of customer service field experience which involved applying standard practices to independently resolve customer service problems, including one (1) year of supervisory experience.
Licenses and Certificates: Texas Class “C” Driver’s License or equivalent from another state.
General Purpose
Under direct supervision, administers, supervises and participates in community and services provider outreach, clinic operations, public contact and customer service activities for public health programs. Works with assigned program staff to determine program efficiencies, effectiveness, and requirements.
Typical Duties
Provide guidance and direction for daily clinic or office operations. Greet customers and visitors to the office, ensuring guests are comfortable and relate to the right office personnel. May conduct community outreach, public contact and customer activities. Involves: Establish monthly schedules; preparing, maintaining, reviewing and analyzing records, reports and work statistics to determine program efficiency, effectiveness and adherence to requirements. Monitor and supervise customers and public contact activities; outreaching to, coordinating and communicating with community agencies and programs. Monitor the eligibility criteria for public service provision and explain or interpret other requirements. Recommend changes in operations and policies. Assist in preparation of work plans and budgets. Involves: Monitoring inventory and projecting needed resources. Manage schedules for conference and community spaces. Manage incoming and outgoing correspondence, including emails, faxes, mail and packages. Filing and organizing records, invoices, and other documentation. Submit work orders and scheduling repairs for general office space and equipment. Other duties as assigned.
Analyze and resolve complex customer service cases. Involves: monitoring and analyzing customer contact center; research and responds to customer complaints; ordering field investigations to resolve complaints; interpreting and explaining Department of Public Health administrative and program rules, policies, and procedures in response to questions and complaints from customers and referring agency personnel. Maintain and complete required trainings and continuing education hours as specified by program.
Supervise assigned personnel. Involves: scheduling, assigning, instructing, guiding, checking and evaluating work. Perform duties of co-workers or subordinates to ensure continuity of operations during absences. Provide internal training to staff as well as training to other programs when requested. assuring adherence to personnel rules and regulations, standards of conduct, work attendance and safe work practices; counseling, motivating and maintaining harmonious working relationships among subordinates; recommending staffing and employee status changes; interviewing applicants.
General Information
For complete job specification, click here
Please note: This recruitment is limited to employees working with the Public Health department.
Note: This is an unclassified contract position.
Note: Applicants are encouraged to apply immediately. This position will close when a present number of qualified applications have been received.
Please note: Applicants with foreign diplomas, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
Determined by agreement
01
Do you have a High School Diploma, GED or higher?
Do you have a minimum of four (4) years of customer service field experience which involved applying standard practices to independently resolve customer service problems?
Do you have a minimum of one (1) year of supervisory experience?
Do you have a valid USA driver's license? If so, what type of driver's license do you have?
This position is limited to employees currently employed with City of El Paso Public Health Department. Are you a current employee with Public Health?
Applicants with foreign diplomas, transcripts and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Have you had your diploma, transcripts, degree or other required documents translated and evaluated by an agency of NACES?
Candidates will be evaluated based on the information provided on the application and the completeness of the responses to the Supplemental Questions. The following will disqualify you from moving forward in the recruitment process. -Failure to fully detail all work experience and job duties. -Failure to fully detail all lead, supervisory and managerial experience and duties if required. -Overlapping dates of work experience. -Copying and pasting directly from the job specification. -Responses referring to your résumé.
Employer City of El Paso
Address 300 N. Campbell
El Paso, Texas, 79901
Phone 915-212-0045
Website http://www.elpasotexas.gov
$44,648.45 - $66,079.70 Annually
Location
Various Locations within the City of El Paso, TX
Job Type
Unclassified
Job Number
U9740-0626
Department
PUBLIC HEALTH
Opening Date
06/18/2026
Closing Date
6/23/2026 11:59 PM Mountain
FLSA
Non-Exempt
- Description
- Benefits
- Questions
MOS Code: None
Education and Experience: A High school or equivalent (GED) or higher and four (4) years of customer service field experience which involved applying standard practices to independently resolve customer service problems, including one (1) year of supervisory experience.
Licenses and Certificates: Texas Class “C” Driver’s License or equivalent from another state.
General Purpose
Under direct supervision, administers, supervises and participates in community and services provider outreach, clinic operations, public contact and customer service activities for public health programs. Works with assigned program staff to determine program efficiencies, effectiveness, and requirements.
Typical Duties
Provide guidance and direction for daily clinic or office operations. Greet customers and visitors to the office, ensuring guests are comfortable and relate to the right office personnel. May conduct community outreach, public contact and customer activities. Involves: Establish monthly schedules; preparing, maintaining, reviewing and analyzing records, reports and work statistics to determine program efficiency, effectiveness and adherence to requirements. Monitor and supervise customers and public contact activities; outreaching to, coordinating and communicating with community agencies and programs. Monitor the eligibility criteria for public service provision and explain or interpret other requirements. Recommend changes in operations and policies. Assist in preparation of work plans and budgets. Involves: Monitoring inventory and projecting needed resources. Manage schedules for conference and community spaces. Manage incoming and outgoing correspondence, including emails, faxes, mail and packages. Filing and organizing records, invoices, and other documentation. Submit work orders and scheduling repairs for general office space and equipment. Other duties as assigned.
Analyze and resolve complex customer service cases. Involves: monitoring and analyzing customer contact center; research and responds to customer complaints; ordering field investigations to resolve complaints; interpreting and explaining Department of Public Health administrative and program rules, policies, and procedures in response to questions and complaints from customers and referring agency personnel. Maintain and complete required trainings and continuing education hours as specified by program.
Supervise assigned personnel. Involves: scheduling, assigning, instructing, guiding, checking and evaluating work. Perform duties of co-workers or subordinates to ensure continuity of operations during absences. Provide internal training to staff as well as training to other programs when requested. assuring adherence to personnel rules and regulations, standards of conduct, work attendance and safe work practices; counseling, motivating and maintaining harmonious working relationships among subordinates; recommending staffing and employee status changes; interviewing applicants.
General Information
For complete job specification, click here
Please note: This recruitment is limited to employees working with the Public Health department.
Note: This is an unclassified contract position.
Note: Applicants are encouraged to apply immediately. This position will close when a present number of qualified applications have been received.
Please note: Applicants with foreign diplomas, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
Determined by agreement
01
Do you have a High School Diploma, GED or higher?
- Yes
- No
Do you have a minimum of four (4) years of customer service field experience which involved applying standard practices to independently resolve customer service problems?
- Yes
- No
Do you have a minimum of one (1) year of supervisory experience?
- Yes
- No
Do you have a valid USA driver's license? If so, what type of driver's license do you have?
- Texas Class A - CDL or equivalent from another state.
- Texas Class B - CDL or equivalent from another state.
- Texas Class C or equivalent from another state.
- No, I do not have a valid driver's license.
This position is limited to employees currently employed with City of El Paso Public Health Department. Are you a current employee with Public Health?
- Yes
- No
Applicants with foreign diplomas, transcripts and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Have you had your diploma, transcripts, degree or other required documents translated and evaluated by an agency of NACES?
- Yes, it has been translated and certified and I can provide documentation upon a job offer.
- No, I have not had my degree translated and certified.
- N/A - my degree is from an accredited U.S. university or college.
Candidates will be evaluated based on the information provided on the application and the completeness of the responses to the Supplemental Questions. The following will disqualify you from moving forward in the recruitment process. -Failure to fully detail all work experience and job duties. -Failure to fully detail all lead, supervisory and managerial experience and duties if required. -Overlapping dates of work experience. -Copying and pasting directly from the job specification. -Responses referring to your résumé.
- I acknowledge I have read and understand the above information.
Employer City of El Paso
Address 300 N. Campbell
El Paso, Texas, 79901
Phone 915-212-0045
Website http://www.elpasotexas.gov
Salary : $44,648 - $66,080