Program Coordinator – Children, Youth, & Family Services

Do you enjoy solving problems, working with detailed information, and helping others navigate complex processes? If so, this role offers an opportunity to make a direct impact by supporting programs that serve our community. You'll serve as a trusted resource for caseworkers and staff by processing documentation, maintaining accurate records, researching information, and helping ensure program compliance. Success in this role requires strong attention to detail, sound judgment, and the ability to adapt as priorities and requests shift throughout the day. While many responsibilities follow established processes, you'll also encounter new situations that require critical thinking, initiative, and a commitment to continuous learning. If you take pride in staying organized, learning new systems, and providing dependable support in a collaborative team environment, you'll find rewarding opportunities to grow and contribute here.

Due to the sensitive nature of this role, additional background checks may be required, including a Government Program Fraud check, Child Welfare Abuse & Neglect database (TRAILS) check, and Child Welfare Caseworker Falsification check.

Provides administrative and technical support services for the Children, Youth & Family Services (CYFS) Division of the El Paso County Department of Human Services; ensures compliance with program guidelines, policies, and procedures. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

• Provides administrative support and coordination with internal and external stakeholders. Ensures compliance with program guidelines.
• Performs data entry in established human services databases; updates and maintains databases to ensure accuracy. Enters, updates, and retrieves information from multiple computerized databases. 
• Processes, scans, and files referrals, documents, and/or forms. Creates, updates, and maintains files related to the program area.
• Tracks, updates, and maintains a log of requests, appeals, etc.
• Researches data utilizing databases and compiles and distributes reports.
• Provides technical assistance to personnel to ensure data entry is accurate and up-to-date.
• Participates in monitoring caseworker documentation related to the program area. Ensures that paperwork is completed correctly and appropriate information is recorded in a computer database.
• Communicates processes and issues as needed with DHS Leadership, Caseworkers, and the Financial Services Department.
• Processes program area requests and ensures compliance, accuracy, and inclusion of all necessary documents.
• Coordinates and schedules meetings; reviews calendars and reserves rooms.
• Ensures invoices are paid timely as assigned; validates that all invoices align with department approved service billing policies and procedures. Reconciles invoices and service authorizations with expenditures.
• Performs other related duties as assigned. 

Supervision Exercised: This classification does not have supervisory authority and requires no supervision or direction of others.

Supervision Received: Receives direct supervision. This classification normally performs the duty assignment after receiving detailed instructions as to methods, procedures, and desired end results with little room for deviation. Frequent direction, guidance, and coaching from supervisor is expected.Knowledge, Skills & Abilities

• Knowledge of applicable policies and procedures and State statutes and regulations.
• Ability to perform multiple tasks in a high-volume, high-stress work environment.
• Ability to maintain the security of sensitive and confidential information.
• Ability to communicate and work effectively with co-workers, other DHS personnel, clients, other agencies and community organizations, and the public. Ability to provide excellent customer service. 
• Ability to efficiently plan, schedule, and organize.
• Ability to work independently and with minimal supervision.
• Ability to communicate effectively both verbally and in writing. Ability to write and maintain accurate records and reports to meet management objectives.
• Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
• Ability to respond in a flexible manner and reprioritize as situations change.
• Ability to create and maintain accurate files.
• Ability to type correspondence and reports quickly and accurately.
• Ability to use standard office equipment including computer, fax machine, copier, and telephone; Proficiency with state databases and Microsoft Office, including Word, Excel, and Outlook.
• Maintain regular and punctual attendance.

Required Education & Experience

• High school diploma or equivalent education. 
• Two years of administrative experience. 
  • Associate’s degree in a related field may substitute for one year of the required experience. 
  • Bachelor’s degree in a related field may substitute for two years of the required experience.

Preferred Education & Experience

• Experience in a human services agency. 
• Experience with researching, evaluating, and analyzing information.
• Two years of experience with Microsoft Office.  

Licenses/Certificates

• If assigned to Child Placement or Adoption, must possess and maintain a valid driver's license and proof of automobile insurance as stated within El Paso County’s Personnel Policies Manual.

Pre-Employment Requirements

• Must pass conditional post offer background investigation including fingerprints and drug screen.
• If assigned to Child Placement or Adoption, must pass conditional post offer background investigation including fingerprints, motor vehicle record check, and drug screen.

Duties are primarily performed in an office and remote work environment dependent upon Department discretion and business needs. May be exposed to clients in stressful situations. This position may require occasional lifting, such as files, supplies, children, and car seats. Based on position assignment, reliable transportation is required as you will be utilizing your own registered and insured personal vehicle to transport clients as needed; mileage reimbursement is available upon request. May be required to work evening and weekend hours. 

The classification specification above is intended to describe the general nature of work, key responsibilities, and minimum qualifications. Minimum qualifications reflect the baseline experience required for the classification. Departments may establish additional or preferred qualifications to address operational needs, assignment complexity, and specialized functions, provided such qualifications are job-related, consistent with the intent of the classification, and as approved by the Human Resources department. Specific job assignments, duties, education, experience, licenses/certifications, and working conditions may vary based on the department or office's needs and the requirements of the assigned position. Changes to this classification specification may only be made by the Human Resources Department.

Salary : $40,550 - $58,940