CalWORKs Office Assistant

Under the supervision of the Employment Training Specialist Supervisor, the CalWORKs OA is responsible for provides administrative and clerical support to staff and clients participating in the California Work Opportunity and Responsibility to Kids (CalWORKs) program. This role ensures efficient office operations while delivering courteous, professional assistance to individuals seeking employment and supportive services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Adhere to all El Concilio California policies and procedures.
• Greet and assist clients, providing information about CalWORKs services, eligibility, and program requirements
• Answer phones, respond to inquiries, and direct calls to appropriate staff
• Schedule appointments and maintain staff calendars
• Prepare, process, and file documents such as applications, case records, and reports
• Enter and update client information in databases with accuracy and confidentiality
• Assist caseworkers with administrative tasks and follow-up communications
• Monitor office supplies and place orders as needed
• Maintain organized filing systems (physical and electronic)
• Support workshop coordination, including preparing materials and tracking attendance
• Ensure compliance with confidentiality and program regulations
• Other duties as assigned by immediate supervisor and administration

CORE COMPETENCIES: All El Concilio California staff are expected to meet the expectations of our Core Competencies

• Accountability and Reliability: Shows honesty, integrity, responsibility, initiative, and is mindful of impact on team/organization.
• Collaboration: Participates in agency wide/cross team efforts, shares knowledge and skills, values cohesion, and integrity of team.
• Communication: Respectful, effective, proactive, and willing to engage in hard conversations
• Continuous Learning: Seeks out new challenges, applies new skills, shows growth.
• Professional Conduct: Clear boundaries, refrains from gossip/splitting, follows agency standards per Handbook and Policies & Procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 18 years of age or valid work permit
• Must have flexibility to work on evenings and weekends
• Strong interpersonal and advocacy skills with the ability to engage diverse populations.
• Excellent organizational, documentation, and time-management skills.
• Strong initiative and ability to suggest and implement new social media strategies
• Successful completion of Criminal background check
• Maintain acceptable work habits
  • Attendance
  • Punctuality
  • Time management
  • Teamwork
• Establish and maintain positive working relationships with students, school personnel, El Concilio California staff and parents of students
• Ethics – Treat people with respect; Follow through with commitments; Inspire trust of others; Uphold organizational values
• Initiative – Undertakes self-development opportunities, seeks increased responsibilities; Seeks and provides help when needed
• El Concilio California recognizes the value of having a staff that brings a wide range of perspectives to this work based on language, ethnicity, race, gender, socio-economic background, political beliefs, sexual orientation, and disability. We are committed to maintaining a diverse, multicultural working environment and particularly encourage applications from candidates with lived experience in the communities we seek to serve.

EDUCATION/EXPERIENCE:

• High school diploma or GED equivalency is required
• Previous clerical or office support experience preferred
• Familiarity with public assistance programs or social services is a plus
• Proficiency in Microsoft Office (Word, Excel, Outlook)

LANGUAGE SKILLS

Ability communicate clearly; read and write in English and Spanish language is highly preferred.

COMPUTER SKILLS:

• Intermediate to advanced knowledge of Microsoft Word, Excel, and PowerPoint and/or Google Docs and Google Sheets;

DRIVING

Commuting is an essential function of this position. All Candidates must have:

• Reliable Transportation
• Proof of Car Insurance
• The employee is required to drive 20 - 40 miles from home or designated worksite.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Valid California Driver’s License
• Successful completion of Sexual Harassment Prevention Training
• Successful completion of Workplace Violence Prevention Training
• Successful completion of HIPAA Training

PHYSICAL DEMANDS: The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primary work environment is an office setting and public/community setting and outdoor setting.
• Must be able to manage exposure to sensitive and emotionally challenging content.
• The employee is regularly required to work indoors and occasionally outdoors in moderate weather.
• Fast paced work environment with multiple demands presented at all times.
• Employees shall work in a non-hostile work environment.  That is, the employee is expected not to engage in any activity that unreasonably interferes with performance of any other employee, such as harassment, unlawful discrimination or any other behavior that unduly demeans or intimidates another person.

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

EQUAL OPPORTUNITY, WORKPLACE DIVERSITY, AND REASONABLE ACCOMMODATION

El Concilio California is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. El Concilio California is an “at-will” employer. The agency maintains a drug-free workplace, and complies with ADA regulations as applicable.

The information herein does not constitute either an expressed or implied contract, and these provisions are subject to change.

Salary : $18 - $20