What are the responsibilities and job description for the Guest Services Specialist position at El Caribe Resort & Conference Center?
Company Description
The El Caribe Resort & Conference Center, a landmark in Daytona Beach for decades, offers a variety of rooms, suites, and hospitality/conference services located directly on Daytona Beach. As a family resort, we strive to exceed all expectations for both individuals and groups. We are committed to connecting with like-minded people and businesses to continually enhance our offerings.
Role Description
This is a full-time, on-site role located in Daytona Beach, FL for a Guest Services Specialist. The primary responsibilities include greeting and assisting guests, managing reservations, handling guest inquiries, and ensuring a pleasant stay for all visitors. The role involves cash handling, communicating effectively with guests, and providing outstanding customer service.
Qualifications
- Experience in Guest Services and Customer Service
- Strong Interpersonal Skills and Communication skills
- Proficiency in Cash Handling
- Excellent problem-solving abilities
- Ability to work in a fast-paced environment
- High school diploma or equivalent; hospitality experience preferred