Guest Services Agent - Remote

Remote (Florida Residents Only)

Florida Vacay Rentals is a family-owned vacation rental management company representing more than 60 properties across New Smyrna Beach, Ormond Beach, Daytona Beach, Flagler Beach, and Palm Coast. We are a fast-paced, guest-focused team that operates 365 days a year—and we’re continuing to grow.

We are seeking an experienced hospitality-driven Guest Services Representative who thrives in a high-volume, phone-based environment, enjoys helping guests create memorable vacations, and can confidently manage multiple priorities in real time.

This role combines guest relations, reservations sales, and operational coordination. The ideal candidate is an excellent communicator, highly organized, solution-oriented, and comfortable working independently in a remote setting.

• Deliver exceptional hospitality by assisting guests throughout the reservation process and helping them plan memorable stays
• Convert inbound and outbound inquiries into confirmed bookings through consultative phone sales
• Promote and upsell trip insurance, extended stays, and early/late check-in options
• Follow up on inquiries, reservation confirmations, and post-stay guest reviews

• Handle inbound calls from guests, property owners, and vendors professionally and efficiently
• Troubleshoot guest concerns during stays with urgency, empathy, and professionalism
• Support property owners with basic account and property-related questions

• Coordinate and dispatch housekeeping, maintenance, and service vendors as needed
• Manage multiple systems and conversations simultaneously while researching solutions and assisting guests in real time
• Maintain accuracy with reservations, pricing, guest communication, and service requests
  

• Must live in Florida
• Strong hospitality mindset with a passion for delivering outstanding guest experiences
• Previous remote, phone sales, reservations, or customer service experience is required
• Vacation rental or hospitality industry experience preferred
• Excellent verbal and written communication skills
• Strong multitasking and problem-solving abilities in a fast-paced environment
• Ability to remain calm and professional under pressure
• Detail-oriented with strong organizational skills
• Self-motivated and comfortable working independently in a remote environment
• Availability to work evenings, weekends, and holidays as needed
  

• Full-time position
• Required availability every Saturday and Sunday
• Regular schedule typically between 9:00 AM – 6:00 PM EST
• Evening hours untlup to 9:00 PM EST) may be required during peak seasons
• Rotating responsibility to cover after hours calls
• Two weekdays off each week
  

• Must reside in Florida
• Private, distraction-free home office environment
• Reliable high-speed internet connection (minimum 100 Mbps download / 10 Mbps upload)
• Reliable computer with a second monitor