Training Content Developer

**W2 Contract**Plano, TX**ONSITE**$25-30/hr**

Top Skills

• Technical Writing
• Knowledge of LMS Systems
• Mobile Repair knowledge

Our client is seeking a candidate who delivers effective training by partnering with stakeholders to tailor programs to team and internal customer needs. This role manages the creation and implementation of hands-on, blended, digital, technical, and train-the-trainer methods, designs training materials, and oversees web-based content in the CMS/LMS.

In this role, you will create and manage technical training for new-hire, ongoing, and ad-hoc needs across the care organization, identify improvement opportunities or areas of excellence for senior partners, and train teams on delivering exciting consumer experiences. The role also requires building strong relationships with business partners and account teams, developing engaging training activities, and analyzing training-content data for continuous improvement.

Responsibilities

• Develop and manage content for new-hire and ongoing technical training for all levels of in-store staff and call center agents.
• Maintain up to date knowledge of applicable repair standards and processes.
• Strong knowledge of adult learning theory, instructional design, meaningful measurement and evaluation, and multiple learning formats.
• Assist in the design and assembly of training materials - develop content for specific company products and technology.
• Demonstrate competency in both oral and written communication for internal and external personnel at all levels, especially in customer support product training program, repair order work, and troubleshooting activities.
• Utilize internal community to share improvements and experiences in product troubleshooting, failure analysis, diagnostics, and repair techniques.
• Assist in the design and assembly of training materials - develop content for specific company products and technology focused training modules.
• Responsible for daily customer satisfaction with company’s post-sales support activities for product handling.
• Provide assistance to team members when needed or required.
• Applies advanced technical knowledge of departmental principles and procedures including advanced root cause analysis and reporting
• Collaborate with team members and subject matter experts to produce accurate and meaningful support materials that provide a differentiator with our competitor OEM’s.
• Assist with calibration and maintaining test equipment, test cables and ESD safety equipment in accordance with calibration standards and compliance procedures; perform minor repairs, replacement or calibration of equipment or initiate contract repair or replacement orders.

Qualifications:

• Experience analyzing the standards set by industry to design and develop curriculum to ensure learner’s success in the course(s)
• Experience implementing carefully planned lessons to support each learner
• Differentiate teaching techniques to reach learners with different learning styles
• Ability to use formative assessments to adjust lessons to the needs of each class while staying on track to complete the course curriculum
• Experience analyzing data from prior assessments to determine gaps in learning and implement changes for improvement
• The manager is seeking a candidate with impeccable integrity and a deep commitment to customer satisfaction, someone who values and helps create a winning culture, is proactive in their own self-development, thinks and plans with the end goal in mind, and brings a positive, “do whatever it takes” attitude
• Strong cross functional skills for the development of lesson plans and written assessments and to create content required to support business needs
• Successful training experience/proven track record in performance management
• Ability to perform independently with strong decision-making skills
• Creative design skills utilizing technology-based tools and processes
• Ability to stage a consultative selling process that overcomes objections and connects with company's needs
• Impeccable oral, verbal and written communications and presentation skills
• Advanced MS Office skills (PowerPoint, Excel, Word, etc.)
• Solves for yes to leadership/client requests
• Develop professional expertise by complying with company policies and procedures