What are the responsibilities and job description for the Operations / Account Manager position at ektello?
Title: Operations / Account Manager
Client: Global leader in Technology/ Electronics
Duration: 6 months contract with HIGH chance for extension or direct employment
Work Location: Atlanta, GA 30339 (Fully onsite, M-F from 9-5)
Pay rate: $36-39.56hr w2 Benefits
Top 3 Required Skills/Experience
- Minimum 3 years of experience
- Advanced Excel experience is required (Pivot Tables, VLOOKUP, XLOOKUP, INDEX MATCH)
- Detailed Oriented
Summary
The Operations Manager role plays a critical role in Builder Operations team. The role is: Highly cross-functional with leadership exposure. Fast-paced with unique learning and innovation opportunities. Part of a fast-growing business and team with an exciting growth trajectory.
Job Responsibilities
Account Onboarding and Operations:
- Ramp up projects to launch new builder communities with appliances.
- Own the onboarding process for new accounts, effectively managing, tracking, and coordinating with cross-functional stakeholders to execute all setup steps in a timely manner.
- Create, document, and manage all tasks within the onboarding process, utilizing strong project management skills to execute the projects on time.
- Ensure accuracy and process adherence across stakeholders on all new account documentation. Troubleshoot and help resolve issues quickly and efficiently.
- Collaborate with internal stakeholders, customers, and third parties to gather and submit required information accurately.
- Manage projects for new customers, improvement opportunities, or other ad hoc projects as needed.
Project Management:
- Manage cross-functional projects. Define owner and timelines and hold responsible parties accountable for meeting deadlines and requirements.
- Verify that processes and procedures for operational execution meets contractual, program, and policy expectations.
- Document process flows and account behavior for end-to-end workflows to share with extended team.
- Identify, recommend, and implement improvement and innovation opportunities in existing processes.
Process Improvement:
- Identify, recommend, and implement improvement and innovation opportunities in existing processes.
- Perform root cause analyses and identify how to overcome root cause issues.
- Work cross-functionally to gain input, implement, and ultimately track improvement opportunities.
Qualifications
- Minimum 3 years of relevant experience.
- Must have Advanced Excel knowledge/ experience.
- Detail oriented with the ability to track progress on multiple projects at the same time.
Salary : $36 - $40