What are the responsibilities and job description for the Customer Tech Support position at Eis group usa?
A Customer Tech Support Representative provides technical assistance to customers by diagnosing, troubleshooting, and resolving issues related to products, software, hardware, or services. The role focuses on delivering timely solutions while maintaining a high level of customer satisfaction.Key ResponsibilitiesProvide technical support via phone, chat, email, or ticketing systemsTroubleshoot issues related to software, hardware, connectivity, or applicationsGuide customers through step-by-step solutions in a clear and professional mannerEscalate complex or unresolved issues to higher-level support teamsRequired Skills and QualificationsStrong communication and problem-solving skillsBasic to intermediate technical knowledgeAbility to multitask and work in a fast-paced environmentCustomer service experience is an advantage
Salary : $25 - $59