What are the responsibilities and job description for the Client Services Specialist position at Eis group usa?
The Client Services Specialist serves as the primary point of contact between the company and its clients. This role focuses on building strong relationships, resolving client inquiries, and ensuring a high level of customer satisfaction by delivering timely and effective support.Key ResponsibilitiesServe as the main contact for client inquiries via phone, email, or chatResolve customer issues and escalate complex cases when necessaryMaintain accurate client records and document interactionsCoordinate with internal teams to ensure client needs are metMonitor service performance and follow up on open requestsEducate clients on products, services, and account featuresEnsure compliance with company policies and service standardsRequired Skills & QualificationsStrong communication and interpersonal skillsExcellent problem-solving and customer service abilitiesProficiency in CRM systems and basic computer applicationsAbility to manage multiple tasks and prioritize effectivelyAttention to detail and strong organizational skills
Salary : $28 - $35