What are the responsibilities and job description for the Intake And Outreach Coordinator position at Eihab Human Services?
Job Title: Intake and Outreach Coordinator
Location: Howell, NJ – Note: Statewide Travel Across New Jersey Required
Schedule: Monday – Friday, 8:00 AM – 4:00 PM
Employment Type: Full-Time (40 hours/week)
About EIHAB Human Services:
EIHAB Human Services is a multicultural, multilingual nonprofit organization dedicated to serving individuals with developmental disabilities and behavioral health challenges. We are committed to empowering individuals and their families by providing quality services and compassionate support.
Position Summary:
EIHAB Human Services is seeking a dynamic and organized Intake and Outreach Coordinator to oversee the intake and referral process for individuals eligible for Division of Developmental Disabilities (DDD) services. This position plays a vital role in connecting individuals, families, and providers to our programs, and ensuring a smooth and welcoming admissions experience.
Under the guidance of the Director of Intake, the Coordinator will serve as a liaison between individuals, families, provider agencies, and state personnel. The ideal candidate will have strong interpersonal skills, experience with developmental disabilities services, and a working knowledge of outreach tools including digital and social media platforms.
Key Responsibilities:
- Respond to inquiries and provide information regarding enrollment into EIHAB’s services.
- Coordinate referrals and ensure timely follow-up with referred individuals and their families.
- Collaborate with internal program management, families, and support coordinators throughout the intake process.
- Schedule and facilitate meet-and-greet sessions, including dinner and overnight visits, as part of the admissions process.
- Support marketing and branding efforts through social media, digital outreach, and website engagement.
- Input and maintain accurate records of new enrollees in the agency’s tracking system.
- Attend staff meetings, community events, and required training sessions.
- Participate in agency-wide events and assist in public relations initiatives.
- Must be flexible to occasionally work weekends for special events.
Qualifications:
- Associate’s degree required; Bachelor’s degree in Human Services or a related field preferred.
- Minimum of 2 years of experience working with DDD services.
- At least 1 year of direct experience supporting individuals with developmental disabilities.
- Knowledge of New Jersey benefit systems including Social Security and Medicaid.
- Valid and current driver’s license meeting agency standards.
- Proficiency in Microsoft Word and Excel; PowerPoint experience is a plus.
- Familiarity with social media and digital marketing strategies.
- Bilingual abilities are a plus but not required.
- Strong interpersonal, organizational, and written/verbal communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Must be a proactive self-starter and a team player.