Customer Service & Administrative Specialist

Position Details

• Full time, non-exempt
• Pay: $23.50 - $24.50/hr (DOE)
• Hybrid work schedule
• HQ is in Seattle's Georgetown neighborhood

About the Role  

The Customer Service Specialist provides quality customer service and administrative support to the Leadership team at Eighth Generation’s headquarters, interacting at all levels with staff, artists, and customers. At Eighth Generation, we believe business can be a platform for cultural empowerment, ethical collaboration, and authentic Native representation. Our team values accountability, creativity, respect, and community. We’re looking for someone who is excited to contribute to a mission-driven company while helping create an efficient and positive environment.

Applicants of all backgrounds are encouraged to apply.

Responsibilities & Essential Duties 

• Provides daily administrative support to executive team including data entry, draftingcorrespondence or other communications as directed by leadership, printing, scanning, mailing, maintaining records and filing systems etc.
• Provides daily phone coverage at the Headquarters for all staff, inquiries, and customer questions 
• Assesses priorities and competing demands and adjusts allocation of time and resources to increase efficiency and effectiveness
• Manages appointment scheduling, coordinating meeting logistics, and arrangesaccommodations and travel for Staff and Artists as needed, and coordinates food and catering orders for staff, artists, meetings, and other company events  
• Processes and distributes incoming communications (via mail, email, phone, etc.)
• Participates in daily communications with customers via phone and email, and workswith internal team to coordinate appropriate responses to resolve issues or customer questions
• Work collaboratively with the Creative Director, Wholesale, Warehouse, Shipping, and Marketing staff as needed to ensure timely and high-quality customer service
• Maintain good working order of all office equipment and machines, including ordering supplies for the office or scheduling service visits and/or performing periodic maintenance as needed
• Assist leadership in hosting visitors, important guests, and leading tour groups at the Eighth Generation HQ
• Exercises discretion and integrity with highly confidential & sensitive information
• Assist with organizing and planning for special events, speaking engagements, public appearances, or other internal events as needed
• Perform additional duties, projects, and responsibilities as assigned in support of departmental and organizational needs 

Qualifications Required (Knowledge, Skills, and Abilities) 

• High School Diploma Required
• Excellent written and verbal communication skills
• 1  Administrative or Customer Service or front-facing experience preferred
• Computer proficiency, experience working in Word, Excel, and Outlook.
• Proficiency in operating standard office technology and equipment, including phones, computers, printers, scanners, and related systems
• Strong awareness of the Native experience; personal experience with Indigenous and tribal communities preferred 
• Ability to communicate effectively about Eighth Generation values, business practices and processes with all levels of internal and external contacts 
• Extremely detail-oriented and organized, with the ability to bring tasks through to completion 
• Maintain a positive attitude and willingness to work with all team members, artists,and customers
• Ability to exercise discretion concerning confidential or sensitive information
• Ability to pass a background check  

Physical Demands & Work Environment  

May involve walking, moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and ability to adjust focus. May involve lifting at least 30 lbs. 

Benefits 

• 401 (k) Retirement Plan with employer matching contributions
• Health, Dental, and Vision insurance (including a fully employer-paid option)
• Three weeks of paid vacation annually
• Paid Sick Leave
• Paid Holidays
• Generous Employee Discount on Eighth Generation products 

Note: All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. This company is an equal opportunity employer and a drug-free workplace. 

To apply: Please send resume and cover letter to info@eighthgeneration.com and put Customer Service & Administrative Specialist in the subject line.