What are the responsibilities and job description for the Customer Support Specialist position at eHub?
About eHub
eHub is an innovative technology company dedicated to revolutionizing fulfillment optimization for merchants and third-party logistics (3PL) providers. Our cutting-edge platform streamlines and enhances the entire fulfillment process, empowering businesses to deliver exceptional customer experiences efficiently and cost-effectively.
Job Summary
As a Customer Support Representative at eHub, you will play a key role in delivering long-term value to our customers. Our Customer Support Representatives embody ambition, dedication, and a passion for technology. As a pivotal member of our team, you'll engage with new customers and partners utilizing eHub Ship and integrating with our API. Your responsibilities will span from aiding customers in managing account settings to troubleshooting unexpected account behavior. Beyond that, your feedback will play a crucial role in enhancing the customer experience with their integrations. You will set goals for professional development and align your work with the company objectives, growing your skillset and capabilities alongside your peers.
Responsibilities
- Master the various tools and systems available to our customers, and guide them on maximizing their business potential.
- Gain expertise in the use cases for each tool and system, allowing you to make informed recommendations and resolve issues effectively.
- Prioritize and manage tickets, considering business impact, customer needs, and technical feasibility.
- Approach customer, partner, and co-worker interactions with a professional yet friendly demeanor.
- Foster a positive team culture aligned with our company's values.
- Set and achieve quarterly personal goals to drive your professional growth.
What Success Looks Like as a Customer Support Representative at eHub
- eHub Product Knowledge: Possess a comprehensive understanding of the eHub suite of solutions and their diverse applications.
- Responsiveness: Deliver swift and thorough responses to support our customers and partners with their integrations.
- Industry Knowledge: Demonstrate an in-depth grasp of the logistics and fulfillment industry, showcasing how the eHub platform meets customer needs within the sector.
- Adding Value to eHub Products: Anticipate customer needs and propose ideas to enhance our products, maintaining eHub's competitive edge.
- Adding Value to Our Customers: Achieve customer satisfaction and loyalty by exceeding expectations and contributing to their operational success.
Applicant Criteria
- Experience: 2 years in a Customer Support role or similar position in a tech-driven environment
- Analytical Skills: Exceptional analytical and problem-solving abilities, coupled with keen attention to detail
- Communication: Outstanding written and verbal communication skills, essential for effective collaboration across all levels
Benefits of Working at eHub
- Join a dynamic and innovative team passionate about revolutionizing the logistics and fulfillment industry.
- Thrive in a flexible and collaborative work environment that nurtures creativity and personal growth.
- Enjoy competitive compensation and benefits, including health insurance, retirement plans, and generous paid time off.
- Seize opportunities for career advancement and professional development in our rapidly growing company.