What are the responsibilities and job description for the Bilingual Customer Support Specialist position at Ava Finance?
Bilingual (English/Spanish) Customer Support RepresentativeLocation: Remote (Nevada)Schedule: 9:00 AM – 5:30 PM PST (Days TBD)Compensation: $50,000/yearEmployment Type: Full-time (following 3-month contract)About Ava FinanceAt Ava Finance, we believe everyone deserves the chance to achieve financial freedom and success. We’re on a mission to make credit building and saving simpler, smarter, and more accessible. Our platform helps members take control of their credit journey with tools that work with—not against—their goals.As a growing FinTech startup, we’re passionate about helping people take charge of their financial future, one step (and one score boost) at a time. If you’re excited by innovation, empathy, and meaningful impact—you’ll feel right at home here.About the RoleWe’re looking for a Bilingual Customer Support Representative (English/Spanish) to join our small but mighty support team. You’ll be the voice of Ava—helping members via phone, chat, and email with questions about our tools and services.Your goal? To make every interaction feel easy, clear, and human. You’ll help our members navigate their accounts, solve issues quickly, and build trust with every conversation.What You’ll DoBe the first point of contact for customer inquiries across phone, chat, and emailProvide accurate, friendly, and efficient support in both English and SpanishUse tools like Zendesk, Slack, and Google Suite to manage and track interactionsOwn the customer experience from start to finish—follow up and ensure resolutionCollaborate with internal teams to share feedback and improve support processesGo the extra mile to deliver service that leaves a lasting positive impressionWhat You’ll BringHigh School Diploma or GED.5 years of customer service experience preferred or 3 years in a Customer Contact Center (bonus if it’s in FinTech or SaaS!)Fluent in both English and Spanish, with strong written and verbal communication skillsTech-savvy and comfortable learning new systemsPositive attitude, empathy, and a genuine passion for helping peopleAbility to work full-time, 9 AM – 5:30 PM PST (including occasional weekends/holidays)Minimum requirementsComputer: A modern computer with a processor like an Intel Core i3/i5 or equivalent, at least 8GB of RAM, and 256GB of storage (preferably an SSD).Internet: High-speed internet 25 Mbps or higher.Headset and webcam: A dedicated webcam and a headset with a microphone are essential for phone support and video conferencing to ensure clear audio and video.Quiet workspace: A dedicated, quiet area free from distractions is necessary for productivity and professional communication.What We Offer$50,000 annual salaryPaid training and all the tools you need to succeedA chance to grow into Team Lead, Quality Analyst, or Operations roles as we expandA supportive, collaborative startup culture where your voice mattersWhy You’ll Love Working at AvaYou’ll be joining a company that’s not just about numbers—it’s about people. At Ava, every interaction is a chance to make financial confidence possible for someone who needs it. You’ll work with a team that’s inclusive, mission-driven, and excited about redefining how people build credit.If you’re looking for a role where your work genuinely makes a difference—and where you can grow right alongside the company—this is it.Ready to join Ava Finance?Apply today and help us make financial success more accessible for everyone.
Salary : $50,000