Maintenance and Support Services Manager

Summary

Directs and coordinates all activities of the following department(s): Maintenance, Set-Up, CNC, and Engineering. The role is responsible for support in the processing of materials or manufacturing products in industrial organization by performing the following duties personally or through subordinate roles with EHOB.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Reviews production orders and/or schedules to ascertain product data such as types, quantities, and specifications of products to plan department operations.
• Prepares maintenance schedules and coordinates activities to ensure production and quality of products meets specifications.
• Reviews production and operating reports and resolves operational, manufacturing, and maintenance problems to optimize costs and prevent operational delays.
• Maintains an annual operating budget, in a fiscally responsible manner.
• Inspects machines and equipment to ensure specific operational performance and optimum utilization.
• Procures parts, machines, materials, and other products that are necessary to run the operation as needed.
• Develops or revises standard operational and working practices and observes workers to ensure compliance with standards.
• Reads and understands blueprints of buildings, machines, tooling, and electrical diagrams.
• Project planning and implementation of small and large projects.
• Works to resolve worker grievances or submits unsettled grievances to Human Resources for action.
• Compiles, stores, and retrieves preventative maintenance and machine repair data.
• Participate as a member of the Management Review Board on decisions that affect the company and its policies.
• Other duties may be assigned.

Supervisory Responsibilities

Directly supervises 8 employees in the Maintenance, Set-Up, CNC, and Engineering departments. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

Education and/or Experience

Bachelor’s degree (B.S.) or equivalent from four-year college or technical school; or three years related experience and/or training; or equivalent combination of education and experience.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities; Provides recognition for results.

Leadership - Exhibits confidence in self and others; effectively influences actions and opinions of others; Accepts feedback from others.

Managing People - Makes self-available to staff; Develops subordinates' skills and encourages growth; Fosters quality focus in others.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry knowledge. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations within the operation.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

Position requires competency with Microsoft Office Suite. Familiarity with a CMMS system and ERP/WMS system is preferred. Experience with Scanning Technology and implementation.

To perform this job successfully, an individual should have knowledge of Inventory software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually moderate.