Call Center / Warehouse Manager

Shift: 1st Morning Shift
Schedule: Monday - Friday
Start Time: 09:00am - 05:30pm ( Long Term )
Payrate: $23.00 - $25.00

Requirement Experience:

-Call Center and Order Processing *MUST
- Proficiency in Microsoft Office products.
- Leadership Skills.
- Effective Communication Skills.

- Bilingual in English and Spanish is a plus.

Job Responsibilities:
- Learn all customer service branch manager and company related tasks and responsibilities
- Understand the full scope of the business
- Assist with daily operations
- Find ways to improve productivity by providing effective methods in business operations
-Assist in supervising customer service personnel, warehouse staff, as well as delivery drivers.
- Learn and assist with conducting proper monthly, semi-annual, or yearly evaluations for team members when appropriate and promote teamwork, positive morale, and high efficiency within the staff.
- Track and review monthly customer satisfaction scores and find corrective actions or seek ways for improvement.
- Ensure all staff follows company procedures per training manuals and company requirements. Initiate any disciplinary action when necessary.
- Track and chart monthly ISO Quality Objectives and seek corrective or preventive action when appropriate.
- Help Answer customer calls and ensure company meets quality objective of 5% or lower call center abandonment rate daily.
- Help process all types of orders and assist with customer - related issues.
-Monitors calls to ensure calls are answered in a timely fashion as well as ensuring all quotes and order are processed in a timely manner.