What are the responsibilities and job description for the Customer Service Representative position at EFP Staffing/Recruiting?
Shift: 1st shift Morning Shift
Schedule: Monday - Friday ( every other Saturday as assigned )
Start time: 08:30am - 05:00pm
Employment: Long Term
Payrate: $18.50 - $20.00 and hour
REQUIREMENT EXPERIENCE:
- Proficient with Microsoft Office
- Strong verbal, written, and typing skills
- Sales experienced
- Customer service skills, professional demeanor,
- High school diploma
- Bilingual English & Spanish
JOB RESPONSIBILITIES:
- Answer a high volume of incoming calls professionally and promptly
-Efficiently quote and assist customers in processing orders as instructed
- Prioritize customer emails, calls with focus on daily customer service enhancement
- Process timely online quotations and orders including follow-ups or call backs.
- Regularly contact customer conducting monthly courtesy calls as assigned.
- Process online quotations and orders on various platforms such as ( Parts trader, CCC, Opstrax, EDI, Email, Fax, Online portal) ensuring completion by end of day.
- Stay informed about company products and ongoing specials
- Update and maintain customers database
- Deliver excellent service to all customers
- Support customers in order placement by providing product knowledge
- Assist walk in customers with orders, payments, and any necessary order modifications
- Professionally handle and resolve customer issues
- Manage open sales orders transfers, RMAs, and deliveries, including customer callbacks for order confirmation or updates.
- Participate in training new hires upon request.
- Strive to meet daily productivity goals including 80 daily calls, 100 daily documents, a 50% conversion rate and low return rates
- Perform all required monthly courtesy calls and conduct customer satisfaction surveys.
- Complete additional tasks and responsibilities as assigned.
Salary : $19 - $20