What are the responsibilities and job description for the Account Manager position at EF?
Job Description
Location: Boston
Your Opportunity
Are you someone who thrives in a fast-paced competitive environment? Are you someone who can handle multiple projects simultaneously? Are you a natural at building great relationships? Do you cross your T’s and dot your I’s and never miss a detail?
As part of our Sales Organization, you will partner with educators to create long term sustainable travel programs, making EF easy to love and hard to leave. Your dedicated support and sales instinct will ensure success through creating opportunities to retain travelers, building loyalty with your teachers, facilitating repeat sales conversations, and generating referrals.
In this role, you will play an integral part in helping educators manage the deadlines and details that go into planning their trip. Your goal will be to provide support and to help these customers be successful and ultimately, become repeat business.
What You’ll Do
People from all different professional and educational backgrounds have found success in this role. Here’s what they have in common – sound like you?
This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.
In Addition, You Can Expect
Location: Boston
Your Opportunity
Are you someone who thrives in a fast-paced competitive environment? Are you someone who can handle multiple projects simultaneously? Are you a natural at building great relationships? Do you cross your T’s and dot your I’s and never miss a detail?
As part of our Sales Organization, you will partner with educators to create long term sustainable travel programs, making EF easy to love and hard to leave. Your dedicated support and sales instinct will ensure success through creating opportunities to retain travelers, building loyalty with your teachers, facilitating repeat sales conversations, and generating referrals.
In this role, you will play an integral part in helping educators manage the deadlines and details that go into planning their trip. Your goal will be to provide support and to help these customers be successful and ultimately, become repeat business.
What You’ll Do
- Own and manager the success of a portfolio of 70-80 accounts
- Sustain and grow travel programs in schools by repeating customers and working with Tour Consultants to create opportunities for growth
- Build relationships with customers by answering questions, proactively addressing departure concerns and providing tour-related expertise
- Use your knowledge of EF procedures to successfully solve pre-tour, on-tour, and post-tour challenges. Don’t worry – after training you’ll be an expert!
- Support teachers and guide emergency situations successfully while groups are on the road
- Sell a product that truly changes students lives by being fearless, focused, and having fun!
People from all different professional and educational backgrounds have found success in this role. Here’s what they have in common – sound like you?
- You are an exceptional relationship-builder, both with customers and internal stakeholders
- You have strong sales instincts: you can recognize and capitalize on buying signs to repeat existing customers and generate referrals
- You are flexible, with the ability to pivot quickly in a fast paced environment
- You have a passion for managing details, ensuring that no request or need slips through the cracks
- You’re a problem solver with a “nothing is impossible” attitude
- You take pride in the quality of your customers’ experiences and utilize strong listening skills to identify essential information and make sure customer needs are met
- Proficient in Microsoft Office Suite- Excel, Word, PowerPoint, Outlook, etc.
- You can successfully balance the needs of the customer and business to know how to manage your time effectively
- Spanish speaking preferred
This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.
In Addition, You Can Expect
- Commitment to professional growth: robust monthly calendar of trainings and workshops
- Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
- Exciting business travel opportunities
- 25% company match on your 401(k) contributions
- Market-leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance
- Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
- Access to fertility care and family-building support
- Wellness benefits including a yearly fitness reimbursement
- Frequent social and learning events, including access to our employee-run resource groups
- Robust Employee Assistance Program
- Tenure-based sabbatical eligibility
- EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
- Discounts at local venues and businesses
- Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home one day a week.
Salary : $60,000