Concierge

Oskar Luxury Apartments, an upscale residential community, located in the Hell's Kitchen district of New York City, seeks a polished and proactive Concierge to deliver exceptional service to our residents and guests. The Concierge serves as the first point of contact, embodying the sophistication and hospitality of our luxury brand. This role requires a blend of outstanding customer service, organizational finesse, and a keen eye for detail to enhance the resident experience and maintain the building’s prestigious reputation. If you thrive in a fast-paced environment, enjoy providing exceptional customer service, and take pride in maintaining a pristine property, we’d love to hear from you!Position OverviewThis is a full-time Concierge role working Sunday-Thursday, 40 hours per week, with Sun/Mon shifts being 7am-3pm, and Tues/Wed/Thurs being 3pm-11pm. The hired candidate should be available and willing to cover other shifts as needed, including evenings, weekends, and holidays, as required in a 24/7 luxury building. ResponsibilitiesGreet and assist residents and visitors, and answer phone calls in a professional and courteous manner.Control access to the location and ensure only authorized personnel enter the premises. Monitor CCTV when assigned. Ensure the security of the building and the safety of tenants/guests.Share knowledge of the services and amenities available to residents to help them feel at home.Collaborate with team members to communicate what you see and hear to staff and management to ensure the residents’ needs are being met/Liaise with building management and maintenance staff to respond to emergencies.Facilitate routine service requests, promptly passing them to relevant personnel, and coordinating emergency responses.Ensure timely entry of service requests and conducting routine inspections for organized common areas.Monitor scheduled move-in/ move-out processes.Deliver an exceptional experience through genuine hospitality to residents, guests, and colleagues.Maintain the highest levels of safety and security, including monitoring security cameras, conducting regular patrols, responding to emergencies and concerns promptly and efficiently, and exercising great judgement including escalating issues immediately.Package-handling, including logging and distributing packages, and managing vendors and deliveries.Implementing security measures by securing sensitive information and locking computers when awayMaintain accurate and complete shift logs ensuring proper "handover" to establish successful communication through shift changes.Manage the front desk area, ensuring it is clean, organized, and presentable at all times. Maintain cleanliness of the lobby and surrounding areas.Utilize computerized systems to manage and maintain accurate records, including incident reports and logbooks as required.Demonstrate excellent phone etiquette and provide accurate and timely responses to phone calls and respond to calls for assistance.Other duties and responsibilities, as assigned.Requirements/Qualifications2 years of experience in a customer service positionExcellent organizational and communication skillsMust be energetic, dependable and motivated to workService-focused, with genuine passion for delivering hospitalityProficiency with computerized phone systems and the ability to use them effectivelyAbility to work in a busy and dynamic environmentAbility to work calmly in stressful situationsPhysical RequirementsAbility to stand or sit for extended periods at the front desk and occasionally lift packages up to 30 lbs.Some work may require physical activities such as lifting, stooping, kneeling, and crouchingFlexibility to work various shifts, including evenings, weekends, and holidays, as required in a 24/7 luxury building.Education and CertificationsHigh school diploma or equivalent required; additional training in hospitality or customer service is advantageous.NYC-specific certifications (e.g., F-03 Fire Guard for Place of Public Assembly) may be required or provided upon hire.Other RequirementsMust pass a background check and drug screening prior to employment.Willingness to join the union after 30 days of employment, if applicable, per building policy.Work EnvironmentThe Concierge will work primarily at the front desk in the lobby of Oskar Luxury Apartments, a modern, mid-rise building in NYC. The role involves interaction with a diverse resident population, including professionals, families, and VIPs, requiring discretion and tact. The position may involve standing for long periods and occasional light physical tasks (e.g., moving packages).We want you to bring your authentic self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to age; appearance; color; gender identity and/or expression; family or parental status; marital, civil union, or domestic partnership status; disability; national, social or ethnic origin; past or present military service; sexual orientation; socioeconomic status; race; religion or belief.Mezuyon Owner LLC is proud to be an equal opportunity employer.Sun/Mon: 7am-3pmTues/Wed/Thurs: 3pm-11pm