Concierge

One Park Row, a luxury condominium building located in the Lower Manhattan area of New York City, is seeking multiple polished and proactive individuals to join our team as Concierges. The Concierge serves as the first point of contact, embodying the sophistication and hospitality of our luxury brand. This role requires a blend of outstanding customer service, organizational finesse, and a keen eye for detail to enhance the resident experience and maintain the building’s prestigious reputation. If you thrive in a fast-paced environment, enjoy providing exceptional customer service, and take pride in maintaining a pristine property, we’d love to hear from you!

Position Overview
We have an opening available to support full building coverage in a 24/7 luxury environment. The Concierge shift is 7:00am-3:00pm, Sunday through Saturday. The hired candidate should be available and willing to cover other shifts as needed, including evenings, weekends, and holidays, to ensure consistent coverage throughout the week.

Responsibilities

• Greet and assist residents and visitors, and answer phone calls in a professional and courteous manner.
• Control access to the location and ensure only authorized personnel enter the premises.
• Monitor CCTV when assigned. Ensure the security of the building and the safety of tenants/guests.
• Share knowledge of the services and amenities available to residents to help them feel at home.
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the residents’ needs are being met/Liaise with building management and maintenance staff to respond to emergencies.
• Facilitate routine service requests, promptly passing them to relevant personnel, and coordinating emergency responses.
• Ensure timely entry of service requests and conducting routine inspections for organized common areas.
• Monitor scheduled move-in/ move-out processes.
• Deliver an exceptional experience through genuine hospitality to residents, guests, and colleagues.
• Maintain the highest levels of safety and security, including monitoring security cameras, conducting regular patrols, responding to emergencies and concerns promptly and efficiently, and exercising great judgement including escalating issues immediately.
• Package-handling, including logging and distributing packages, and managing vendors and deliveries.
• Implementing security measures by securing sensitive information and locking computers when away
• Maintain accurate and complete shift logs ensuring proper "handover" to establish successful communication through shift changes.
• Manage the front desk area, ensuring it is clean, organized, and presentable at all times. Maintain cleanliness of the lobby and surrounding areas.
• Utilize computerized systems to manage and maintain accurate records, including incident reports and logbooks as required.
• Demonstrate excellent phone etiquette and provide accurate and timely responses to phone calls and respond to calls for assistance.
• Other duties and responsibilities, as assigned.

Requirements/Qualifications

• 2 years of experience in a customer service position
• Excellent organizational and communication skills
• Must be energetic, dependable and motivated to work
• Service-focused, with genuine passion for delivering hospitality
• Proficiency with computerized phone systems and the ability to use them effectively
• Ability to work in a busy and dynamic environment
• Ability to work calmly in stressful situations

Physical Requirements

• Ability to stand or sit for extended periods at the front desk and occasionally lift packages up to 30 lbs.
• Some work may require physical activities such as lifting, stooping, kneeling, and crouching
• Flexibility to work various shifts, including evenings, weekends, and holidays, as required in a 24/7 luxury building.

Education and Certifications

• High school diploma or equivalent required; additional training in hospitality or customer service is advantageous.
• NYC-specific certifications (e.g., F-03 Fire Guard for Place of Public Assembly) may be required or provided upon hire.

Other Requirements

• Must pass a background check and drug screening prior to employment.

Work Environment
The Concierge will work primarily at the front desk in the lobby of One Park Row, a luxury condominium building in NYC. The role involves interaction with a diverse resident population, including professionals, families, and VIPs, requiring discretion and tact. The position may involve standing for long periods and occasional light physical tasks (e.g., moving packages).

We want you to bring your authentic self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to age; appearance; color; gender identity and/or expression; family or parental status; marital, civil union, or domestic partnership status; disability; national, social or ethnic origin; past or present military service; sexual orientation; socioeconomic status; race; religion or belief.

Eenhoorn LLC is proud to be an equal opportunity employer.

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