Billing Specialist

VP Coffee, a Smart Care company, is a distributor and stocking dealer of specialty coffee equipment and espresso machines. We provides Sales and Services and offer consultation, professional training, café design and full support from idea conception to daily operations. RESPONSIBILITIES: Answer inbound phone calls from service techs closing out of service calls Ensure proper checklists and paperwork are attached to service tickets after work is complete Work with service managers and techs to research issues on service tickets to ensure customers are billed properly Ensure accurate and timely invoicing to customers, according to customer-specific contracts and terms Create quotes and email to customers for approval for follow-up service calls Coordinate with parts department to order necessary parts for follow-up calls Monitor workflow status in dispatch software to ensure follow-up calls are being done in a timely manner Assist with emergency service requests by being a part of the evening and weekend on-call rotation REQUIREMENTS: Ability to multitask in a fast-paced, ever-changing environment Strong verbal & written communication skills Must be able to have multiple interruptions per day while maintaining focus and attention to detail Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information Proficient in Microsoft (Word, Excel, & Outlook) Strong work history with excellent references Adaptable to change and good with technology Ability to retain new information and pick up on new processes and programs quickly Strong team player with a positive attitude Excellent time management skills Demonstrated ability to make sound decisions under pressure Ability to take initiative to make things happen Previous customer service experience required All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com. Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Our strong reputation and leading customer service stems from our high-quality technician base, breadth of services and quick response times. We are OEM-agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs. As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers – from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.