Service Sales Manager - Eastern Region

Your role

The Service Sales Manager is responsible for leading, driving, and developing a high performing service sales team across the Eastern Territory of the United States. This role ensures that regional service sales targets are consistently achieved through strong leadership, strategic pipeline management, customer engagement, and active in-field coaching. The successful candidate will bring proven experience managing people, developing sales talent, working with CRM platforms, and leveraging Microsoft tools to analyze performance and support decision making. They will report to Business Line Manager of Vacuum Technique Services, North America.

You will:

• Lead, coach, and motivate a team of Service Sales Engineers across multiple territories.
• Manage the full sales pipeline lifecycle: activities, forecasting, leads, opportunities, closing.
• Develop strong relationships with key customers, ensuring high levels of satisfaction and long term retention.
• Identify growth opportunities, including Service Plans, dormant/lost accounts and upselling our service solutions.
• Utilize CRM platforms (SAP C4C) for pipeline management, forecasting, and reporting.
• Work closely with Service Operations, Marketing, and cross functional teams to support the company strategies.
• Own and drive achievement of the service sales targets.
• Support individual and team development through regular coaching, performance feedback, and field travel.

To succeed, you will need

You have experience leading and managing a sales team (preferably in technical or industrial markets) and a strong background in service sales or capital equipment sales. You will have a confident communication, coaching and leadership skills as well. You will also have:

• Proficiency with CRM systems and Microsoft 365 tools (Excel, Outlook, Teams, PowerPoint, etc.).
• Ability and willingness to travel regularly across the Eastern part of the United States (approx. 40–60%).
• Experience in vacuum systems, industrial equipment, or related technical fields.
• Knowledge of value based selling and/or service contract sales.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

In return, we offer

• Benefits and Perks: Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance.

• We offer a strong retirement 401k plan with matching

• Family is important to us – so we also offer paid family leave, a health paternity/maternity leave & many other benefits for a health work-life balance

• Growth Opportunities: Access global training, mentorship, and career progression pathways to achieve your professional goals.

• We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.

Job location

This role is fully remote, enabling you to work from anywhere within the Eastern Region of the United States. We value results over location and provide the tools and support you need to succeed from any location.

We are an Equal Opportunity Employer!

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 150 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.

For more information about Edwards visit our website: www.edwardsvacuum.com

A division of Atlas Copco