Eastern National Facilities Manager

Are you inspired by the idea of supporting our nation’s critical infrastructure and
securing communications for first responders, utilities, and transportation?
Does the prospect of joining a growing medium-sized business and supporting the accounting infrastructure in a data-driven, financially sophisticated environment appeal to you?
Are you an independent, self-motivated individual contributor also capable of rolling up your sleeves and supporting your teammates when unexpected challenges arise?
Company Overview
Eastern Communications, Ltd. is a critical communications provider headquartered in Long Island City, Queens, NY. Founded in 1976 and acquired from original ownership in 2020, Eastern provides infrastructure, technical services, field replacement parts, and maintenance to a range of end users including public safety, transportation, utilities, and the federal government. The company has earned its exceptional reputation for delivering the highest quality products and services over its 40 year history. In February 2023, Eastern acquired Marshalltown, Iowa-based RACOM Corporation and in November 2025, acquired PMC Wireless. It now comprises 240 employees across 16 locations nationwide.

Role Overview
The National Facilities Manager is a senior leadership role responsible for overseeing the operational performance of Eastern Communications' nationwide network of service centers. This individual will directly lead a team of 13 Facilities Coordinators, own procurement of nearly $30 million in annual inventory, and serve as the primary operational liaison to the National Service Manager and senior leadership. The ideal candidate brings a track record of multi-site operations management, a data-driven approach to performance improvement, and the interpersonal skills to inspire and develop a geographically distributed team.

Key Responsibilities
Team Leadership & Development

• Directly manage and develop 13 Facilities Coordinators across 16 national service center locations, providing ongoing coaching, performance management, and professional development
• Establish consistent operational standards, procedures, and best practices across all service centers to ensure uniformity of customer experience and facility performance
• Conduct regular performance reviews and implement accountability frameworks to drive individual and team results
  
  
  
  
  

Procurement & Inventory Management

• Oversee procurement of approximately $30 million in annual inventory, ensuring cost efficiency, vendor reliability, and alignment with service center demand
• Develop and enforce inventory management policies across all locations, maintaining accuracy in ERP system records and minimizing excess or obsolete stock
• Coordinate with local service centers on material receiving, inventory allocation, and order fulfillment processes
  
  
  
  
  

Operations & Customer Service Delivery

• Ensure on-time, high-quality service delivery across all service centers, establishing and monitoring key performance indicators (KPIs) to measure and improve operational outcomes
• Review and act on KPI data to identify trends, address underperformance, and implement continuous improvement initiatives
• Ensure all service center operations comply with company policies, safety regulations, and customer expectations
• Oversee the management of service requests, RMAs, parts orders, and billing activities at the national level, ensuring no customer requirements fall through the cracks
  
  
  
  
  

Facilities & Equipment Oversight

• Ensure all service centers maintain a high standard of physical facility condition, equipment maintenance, and organizational cleanliness
• Oversee maintenance of company-owned vehicles, office equipment, and test equipment at all locations
• Identify capital or operational improvement needs across the facility portfolio and present recommendations to senior leadership
  
  
  
  
  

Required
Qualifications

• Minimum 5 years of progressive leadership experience in operations management, facilities management, or a related field, with demonstrated success managing teams across multiple locations
• Proven experience overseeing significant procurement or inventory management responsibilities, ideally in a technical, industrial, or field services environment
• Familiarity with ERP systems; experience using ERP platforms to manage inventory, purchase orders, and operational workflows
• Demonstrated ability to define, track, and act on operational KPIs to improve team and business performance
• Exceptional organizational, communication, and interpersonal skills with the ability to lead a geographically distributed team effectively
• Ability and willingness to travel up to 25% to service center locations nationwide
• Strong customer service orientation and a commitment to operational excellence
  
  
  
  
  

Preferred

• Experience in communications, public safety, utilities, or government services industries
• Background in purchasing, supply chain, or procurement management at significant scale
• Experience working in a post-acquisition, high-growth, or multi-location business environment
  
  
  
  
  

Benefits We Can Offer You

• Health, dental and vision insurance
• 401k and company match
• Annual Performance Review and accompanied bonus
• Paid holidays, vacation and sick days
• Advancement opportunities
• Safe, clean & friendly work environment
  
  
  
  
  

Location & Reporting Structure
This is an in-person role based at one of Eastern Communications' or its affiliates, RACOM and PMC, nationwide service center locations. The selected candidate will work on-site and travel up to 25% to support service centers across the country. Specific location will be determined based on the qualifications and preferences of the selected candidate.

The National Facilities Manager reports directly to a member of Eastern Communications' senior leadership team and works in close partnership with the National Service Manager to align operational priorities with company strategy.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.