What are the responsibilities and job description for the Lead Customer Quality Engineer position at Edwards Vacuum / Edwards Semiconductor Solutions?
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The Lead Customer Quality Engineer is responsible for ensuring that the sites quality performance meets or exceeds the customer's requirements and the needs of the Edwards onsite Team consistently. Meets or exceeds the standard of world-class performance for responsiveness, quality, cost and delivery, so that Edwards can, in turn, provide a world-class product to its semiconductor customers, each time, every time
- Lead CQE will serve as primary POC and the face of Edwards on all quality related issues for internal and external customers driving quick resolution and mitigation.
- Lead will train, coach and develop his/her team to carry out all responsibilities of their role in their absence ensuring redundancy within the team and adequate coverage.
- Lead will drive the IKAT Global Quality Team collaborating closely with all internal departments to ensure investigations are thorough and resolve product/service quality issues raised by customers, such as Material Quality Incidents (MQIs), Failure on Install (FOI) and Engineering Change Notices (ECN's).
- Lead will own and drive all internal MQI alignment meetings ensuring each site globally is supported as needed, clearing roadblocks and helping mitigate delays on progess.
- Manages the ECN program including tracking, ensuring ECN material is uploaded to customer portal, white papers are followed-up on and completed as well as owns all internal and external ECN review meetings.
- Lead will own monthly IKAT Global Quality Meetings with the customer ensuring material presented is accurate and ready for presention.
- Updates customers in a timely fashion regarding the status of quality issues or any requests.
- Serves as CMS technical support by helping resolve issues within the CMS system, trains and coaches new users if needed, and identifies system improvements whenever possible.
- Participates in product quality planning and control process based on customer's specifications and requirements to ensure the voice of customer quality shapes the process.
- Informs site management team regarding customer feedback and expectations on product's quality.
- Prepares and updates of all Monthly/quarterly Quality Reports on site Material Quality Incidents (MQI's), Failure on Install (FOI), 8D Corrective Actions, and Engineering Change Notices (ECN's), and continuous improvement projects as required by customers.
- Trains and guides internal stakeholders in identifying and developing problem solving methodologies to resolve customer-identified quality issues.
- Assists in new product development activities to identify risk mitigation, capability assessment, and process control activities that will prevent quality issues.
- Addresses customer quality issues in a timely manner to ensure customer satisfaction.
- Complies with all safety policies, rules and regulations.
- Maintains punctual, regular and predictable attendance; works collaboratively in a team environment with a spirit of cooperation.
- Able to effectively communicate with individuals at all levels internally and externally
- Seeks out opportunities for CIP
- Respectfully takes direction from manager; other duties as assigned.
Education level
- Bachelor's Degree in Science/Technical Discipline preferred, not required.
Relevant Previous experience (minimum years of experience to competently carry out the role, not total year of experience)
- 5 years of experience using quality tools (i.e. documentation support, root cause analysis, 8D, process auditing, product inspection, process analysis, continuous improvement) in an ISO 9001:2015 environment.
Knowledge areas/Skills (minimum level of knowledge to fulfill the role's responsibilities)
- Strong communication skills both verbal and written
- Able to remain calm in high stress situations and maintain professionalism
- Edwards product family familiarity and able to speak/understand technical terminology
- Able to lead and develop a high performance team ensuring a sound work/life balance for his/her directs
- Knowledge and recent experience in customer relationship management, process auditing, compiling/analyzing/reporting performance data, leading process improvement initiatives, facilitating the completion/close out of 8D CAPAs
- ASQ Certified Quality Engineer (CQE), Quality Auditor (CQA) preferred, not required.
- Self-directed, experienced leader with excellent communication and customer service skills.
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Edwards Vacuum is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class.