What are the responsibilities and job description for the Trainer position at Educology Solutions?
Please note that this role is onsite in Washington DC
Duties & Responsibilities
Duties & Responsibilities
- Deliver engaging and interactive training sessions to diverse audiences.
- Facilitate virtual, classroom, and on-the-job training programs to enhance employee skills and performance.
- Adapt training delivery to various learning styles and needs.
- Collaborate with instructional designers to ensure training materials are effective and user-friendly.
- Provide post-training support and resources to learners.
- Assess training outcomes through surveys, feedback, and performance metrics.
- Other duties as assigned.
- 3-5 years of experience as a trainer or facilitator.
- A minimum of 2 years of previous experience for a government or private sector inbound customer service center. (Preferred)
- Knowledge of basic help desk software, computer software and Microsoft Office applications.
- Strong presentation and interpersonal skills.
- Attention to detail and strong organization skills.
- Ability to use various training technologies effectively.
- Experience with adult learning principles and learner engagement techniques.
- Familiarity with Instructional design methodologies and software
- Hours of Operation: Within the hours of 7:45 AM –5:15 PM, Eastern Time, Monday - Friday candidate must be able to work any assigned 8-hour shift between these hours.
- Work locations may include provider locations, training locations, the client site, or other locations at the direction of the customer.
