What are the responsibilities and job description for the Computer Specialist position at Educology Solutions?
Job Description: Computer Specialist
Position Overview
ESI is seeking a Computer Specialist is responsible for providing technical expertise and support in the installation, configuration, maintenance, and troubleshooting of computer systems, hardware, software, and networks. This role ensures that technology resources operate efficiently, securely, and reliably to support business operations.
Key Responsibilities
Position Overview
ESI is seeking a Computer Specialist is responsible for providing technical expertise and support in the installation, configuration, maintenance, and troubleshooting of computer systems, hardware, software, and networks. This role ensures that technology resources operate efficiently, securely, and reliably to support business operations.
Key Responsibilities
- Install, configure, and maintain computer hardware, operating systems, and software applications.
- Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripheral devices.
- Provide end-user support, training, and guidance on hardware/software usage.
- Manage user accounts, permissions, and access control within organizational systems.
- Monitor system performance, apply updates, and perform routine maintenance to ensure security and efficiency.
- Support network setup, connectivity troubleshooting, and basic server administration.
- Document technical processes, system configurations, and troubleshooting steps.
- Collaborate with IT staff on projects involving system upgrades, migrations, and deployments.
- Ensure compliance with company policies, data security standards, and IT best practices.
- Bachelor’s degree in Computer Science, Information Technology, or a related field or 3 Years of equivalent professional experience
- 2 Years Experience in IT Systems (hardware & software support).
- Proven experience in technical support, IT helpdesk, or computer system administration.
- Strong knowledge of Windows, macOS, or Linux operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN).
- Experience with hardware diagnostics, system imaging, and software installation.
- Excellent problem-solving skills and attention to detail.
- Strong communication and customer service skills.
- Ability to work independently and manage multiple tasks effectively.
- Certifications such as CompTIA A , Network , Security Microsoft Certified Professional (MCP), or similar.
- Knowledge of cybersecurity best practices and endpoint protection tools.
- Experience with cloud-based systems and applications (e.g., Microsoft 365, Google Workspace).
