Lending Business Analyst

Job Details

Description

Job Summary:

The Lending Business Analyst is responsible for leading and supporting enterprise-wide initiatives across Home Loans, Consumer Lending (direct, indirect, and fintech channels), and Credit Solutions. This role serves as a key liaison between lending operations, Information Technology, the Project Management Office (PMO), and external vendor partners to drive the successful development, enhancement, and launch of new lending products, platforms, and process improvements.

The Lending Business Analyst will lead projects related to new product development, vendor partner onboarding, platform implementations, and operational enhancements, ensuring alignment with business objectives, regulatory requirements, and operational readiness. In addition, the role is responsible for processing, analyzing, and reporting on lending data across all supported departments, delivering actionable insights to leadership to support performance monitoring, risk management, and strategic decision-making.

This position requires strong analytical skills, project leadership skills, and the ability to effectively coordinate cross-functional teams to ensure projects and reporting initiatives are delivered on time, within scope, and with measurable business impact.

Duties & Responsibilities

• Lead and support cross-functional projects for the development, enhancement, and launch of lending products, platforms, and operational processes across Home Loans, Consumer Lending (direct, indirect, and fintech channels), and Credit Solutions.
• Serve as the primary business liaison between lending departments, Information Technology, the Project Management Office (PMO), and third-party vendors to ensure initiatives are well-defined, coordinated, and executed effectively.
• Partner with internal stakeholders to gather, document, and translate business requirements into functional specifications that support member experience, operational efficiency, compliance, and risk management.
• Manage project activities related to new vendor partner onboarding, system implementations, integrations, and enhancements, including testing, user acceptance, training coordination, and post-implementation support.
• Process, analyze, and maintain lending-related reports for all supported departments, ensuring data accuracy, consistency, and timely delivery to leadership and key stakeholders.
• Develop and deliver actionable insights from lending data to support portfolio performance, operational efficiency, member service outcomes, and strategic decision-making.
• Monitor project progress, risks, issues, and dependencies; communicate status updates and recommendations to leadership, PMO, and business partners.
• Ensure lending initiatives and reporting processes align with credit union policies, regulatory requirements, internal controls, and industry best practices.
• Support continuous improvement efforts by identifying process gaps, inefficiencies, and opportunities to enhance member experience and staff effectiveness.
• Collaborate with lending leadership to prioritize initiatives, balance resource needs, and support strategic goals of the credit union.
• Maintain strong working relationships with internal teams and external partners to promote accountability, transparency, and successful outcomes.
  
  

Skills

• Ability to think strategically, conceptually and analytically including strong trouble-shooting skills.
• Foundational knowledge of consumer and/or mortgage lending products and processes, including exposure to direct, indirect, fintech, or collections environments.
• Ability to to collaborate effectively with cross-functional teams, including lending operations, IT, PMO, and external partners, to support shared goals.
• Strong analytical skills with experience processing, validating, and interpreting lending and operational data to produce accurate reports and actionable insights.
• Effective written and verbal communication skills, with the ability to present findings and recommendations to leadership and business stakeholders.
• Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines in a collaborative, team-oriented environment.
• Ability to work independently while maintaining strong collaboration and accountability across departments.
• Experience of acting in a consultancy capacity guiding team members to appropriate decisions.
• Maintain the confidentiality of the Credit Union and member records at all times.
• Advanced knowledge of the Credit Union products and services.
• Understanding of the importance of regulatory compliance, internal controls, and data integrity within a credit union environment.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint; experience with loan origination systems, core systems, or reporting/BI tools is a plus.
• Commitment to the credit union mission, member-focused service, and ethical standards.