Quality Control Specialist

Job Details

Description

Job Summary:

The Mortgage Quality Control (QC) Specialist is responsible for executing and overseeing quality control activities across the full mortgage lifecycle, with a primary focus on portfolio loans, term loans, and HELOCs. This role ensures that all loans—both internally reviewed and those audited by a third-party QC vendor—meet applicable regulatory requirements, investor guidelines, and internal credit policies.

The QC Specialist provides independent risk assessment, defect identification, and trend analysis, while also maintaining oversight of vendor performance. This position plays a critical role in ensuring loan quality, data integrity, and regulatory compliance, as well as supporting continuous improvement within the Home Loan Department.

Duties & Responsibilities

• Perform ongoing quality control reviews of mortgage loan files to ensure accuracy, completeness, and compliance with internal policies, procedures, and applicable regulatory requirements.
• Conduct pre-closing and post-closing audits to identify defects, inconsistencies, and areas for improvement; track and report accuracy and defect trends.
• Provide oversight of third-party quality control vendors, including coordination of file submissions, review of audit results, and ensuring timely completion in accordance with established requirements.
• Ensure vendor reviews align with internal policies, regulatory requirements, and established QC scope.
• Review and analyze QC reports, audit findings, and departmental reports on a regular basis; provide additional reporting and statistical data to management as requested.
• Coordinate with management to ensure department personnel adhere to established procedures and implemented changes; escalate and report findings as appropriate.
• Support internal and external audits by gathering documentation, responding to requests, and submitting files to third-party audit partners (e.g., TenA, MERS, Fannie Mae, Doren Mayhew) and internal Compliance in a timely manner.
• Identify, document, and communicate loan-level and systemic issues, and provide recommendations to the Director of Home Loans for corrective actions, process improvements, and policy enhancements.
• Assist in the development and maintenance of policies and procedures to ensure compliance with applicable lending laws and regulations, including but not limited to FCRA, FHA, ECOA, TILA/RESPA, and Qualified Mortgage (QM) requirements.
• Maintain current knowledge of regulatory changes and industry guidelines, and communicate relevant updates to management and team members.
• Support HMDA reporting activities, including monthly data review and validation within the Questsoft HMDA Compliance software to ensure accuracy and completeness of reported data.
• Perform QC reviews in accordance with Fannie Mae guidelines and internal credit union policies and procedures.
• Review and monitor adverse action notices to ensure compliance with applicable regulations (e.g., Regulation B, HMDA, TILA/RESPA), and coordinate reporting to third-party vendors as required.
• Perform other duties as assigned by management.
  
  

Skills

• Strong knowledge of mortgage regulations, portfolio lending, term loans, and HELOC products.
• Experience with third=party QC vendor management preferred.
• Ability to interpret and apply policies/procedures and laws/regulations.
• Strong analytical, organizational, and problem-solving skills.
• High attention to detail with the ability to interpret and apply regulatory requirements.
• Able to manage multiple priorities and complete assignments while conducting required audit volume
• Effective written and verbal communication skills.