What are the responsibilities and job description for the Assistant ATM/Card Services Manager position at Educational Employees Credit Union?
Description
PAY GRADE: 26E
PAY RANGE: $55,452 - $99,112 annually
DEPARTMENT: ATM/Card Services
Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People’s Choice Awards.
The ATM/Card Services Assistant Manager reports directly to the ATM/Card Services Manager; they are responsible for managing the daily operation for the Card Services Department, which consists of the management of all card activity for debit and credit cards as well as maintaining a positive service environment for both members and employees. This includes risk management, new product implementation, card ordering, Regulation E dispute claims, coordination and operational integration of multiple vendors, and network settlement.
This position involves regular communication with management regarding program status, risks, and financial and operational metrics. They will manage multiple vendors and participate in vendor contract negotiations as well as establish and refine policies and processes, including evaluating tools and procedures for detecting Card Fraud and staying abreast of industry changes.
This position is also on call nights and weekends approximately one week each month to maintain the performance of the credit union’s ATM and debit card processing infrastructure.
Must adhere to all compliance regulations in the strictest manner during the performance of their job duties.
A credit check will be required for those being considered for the position.
Requirements
Requirements of the position:
PAY GRADE: 26E
PAY RANGE: $55,452 - $99,112 annually
DEPARTMENT: ATM/Card Services
Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People’s Choice Awards.
The ATM/Card Services Assistant Manager reports directly to the ATM/Card Services Manager; they are responsible for managing the daily operation for the Card Services Department, which consists of the management of all card activity for debit and credit cards as well as maintaining a positive service environment for both members and employees. This includes risk management, new product implementation, card ordering, Regulation E dispute claims, coordination and operational integration of multiple vendors, and network settlement.
This position involves regular communication with management regarding program status, risks, and financial and operational metrics. They will manage multiple vendors and participate in vendor contract negotiations as well as establish and refine policies and processes, including evaluating tools and procedures for detecting Card Fraud and staying abreast of industry changes.
This position is also on call nights and weekends approximately one week each month to maintain the performance of the credit union’s ATM and debit card processing infrastructure.
Must adhere to all compliance regulations in the strictest manner during the performance of their job duties.
A credit check will be required for those being considered for the position.
Requirements
Requirements of the position:
- Strong supervisory skills with demonstrated ability to assist in the management of a large group of employees
- Good judgement and decision-making skills, able to balance competing priorities and evaluate risk
- Strategic thinker and proactive problem solver
- Good organizational skills and analytical abilities, acumen with numbers
- Knowledge of financial services industry with an understanding of how credit/debit/ATM card products work and the regulatory environment surrounding the card industry, with a strong understanding of REG E and REG Z as it applies to debit and credit cards
- Technical aptitude and good project management skills
- Strong communication skills both written and verbal. Good presentation skills.
- Proficiency in using Microsoft Office, including practical experience with basic Excel formulas
- Ability to work well across multiple departments and with multiple vendors
- Basic understanding of accounting or billing/settlement and general ledger balancing
- This position involves regular communication with management on status, risks, and financial and operational program metrics
- Current or previous experience in the card services industry at a financial institution is preferred
- Must have excellent time management to ensure all departmental functions are prioritized and completed in a timely manner
Salary : $55,452 - $99,112