What are the responsibilities and job description for the Financial Aid & Elig Specialist position at Educational Data Systems, Inc.?
Job Description:
Title: Financial Aid and Eligibility Specialist
Salary: $50,000 benefits
Classification: Non-Exempt
Scope of Position: The Financial Aid and Eligibility Specialist provides superior customer service to applicants seeking financial aid assistance for training in a fast paced, multi-functional environment. This person will assist applicants with applications and required documents for financial assistance and other expanded services Workforce Solutions offers.
Key Responsibilities:
Determine if customers are eligible for the Workforce Solutions financial aid
Enter information in the appropriate management information system and maintain electronic files as needed
Function as a financial aid resource specialist for applicants, responding to inquiries from prospective students
Handle a high volume of inbound and outbound communication with prospective residents seeking financial aid for training
Process a high volume of incoming applications/inquiries in a timely and accurate manner
Collect accurate and complete information from residents, protecting confidential information, while determining eligibility
Make recommendations for process improvements to continuously improve efficiency of operations and customer service
Resolve routine customer concerns utilizing excellent customer service skills
Maintain excellent productive working relationships with all business partners to ensure seamless customer service
Other opportunities as available
Education and Experience Requirements:
Bachelor's degree preferred, or equivalent experience
Three or more years of work experience, preferably in eligibility and/or a customer service environment
Broad base knowledge of Labor Market Information and financial aid for childcare and training programs
Ability to proactively resolve issues and seek answers, actively look for ways to help people, perform under pressure, meet tight deadlines and meet or exceed performance goals
High attention to detail regarding data entry and other record keeping required
Must have reliable transportation to and from the worksite and other required locations
Job Ad
Financial Aid and Eligibility Specialist
Gulf Coast Region
Do you have a passion for making a difference in someone's life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Financial Aid and Eligibility Specialist position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.
As a Financial Aid and Eligibility Specialist, you are responsible for providing superior customer service to applicants seeking financial aid assistance for training in a fast paced, multi-functional environment. This person will assist applicants with applications and required documents for financial assistance and other expanded services Workforce Solutions offers.
Key Responsibilities:
Determine if customers are eligible for the Workforce Solutions financial aid
Process a high volume of incoming applications/inquiries in a timely and accurate manner
Collect accurate and complete information from residents, protecting confidential information, while determining eligibility
Make recommendations for process improvements to continuously improve efficiency of operations and customer service
Maintain excellent productive working relationships with all business partners to ensure seamless customer service
Education and Experience Requirements:
Bachelor's degree preferred, or equivalent experience
Three or more years of work experience, preferably in eligibility and/or a customer service environment
Broad base knowledge of labor market information and financial aid for childcare and training programs
Ability to proactively resolve issues and seek answers, actively look for ways to help people, perform under pressure, meet tight deadlines and meet or exceed performance goals
High attention to detail regarding data entry and other record keeping required
Must have reliable transportation to and from the worksite and other required locations
About EDSI:
EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified. Bring your expertise to EDSI where you can live our values of Show Up, Smile, and Support every day!
EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $50,000