Primary Purpose

To support the vision, mission, and strategic priorities of ESC Region 12. The Employee Experience Specialist serves as a high-level organizational culture leader and internal consultant. This role is responsible for driving operational excellence and holistic employee engagement.

Qualifications

Education/Certification

• Bachelor’s Degree
• Master’s Degree preferred 
• Campus Leadership Experience preferred

Special Knowledge/Skills

• Proven ability to mediate disputes and facilitate restorative conversations to maintain a positive workplace environment. 
• Experience in coaching frameworks to foster the professional growth of staff, improve performance, and build leadership capacity within the department.
• Deep understanding of service models and the ability to translate external customer service standards into internal employee support. 
• Knowledge of adult learning theory and best practices for developing and sustaining formal mentorship programs. 
• Ability to use software to develop spreadsheets, perform data analysis, and word processing
• Excellent public relations, organizational, communication, and interpersonal skills
• Ability to speak effectively before groups of participants
• Excellent written, verbal, and interpersonal communication skills; proven ability to deliver effective presentations to diverse groups.
• Highly organized self-starter able to coordinate complex projects and manage program logistics through proactive problem-solving.
• Ability to research/interpret complex policies and translate data into actionable insights using advanced software (spreadsheets and word processing).
• A collaborative team player committed to a positive workplace culture and continuous improvement through Quality Management System (QMS) initiatives.
• Dedicated to continuous personal and professional growth, including attending required professional development to remain a subject matter expert in the field.

 General Responsibilities

• Design, implement, and lead a comprehensive center-wide mentor program. This includes matching mentors/mentees, developing tracking metrics, and providing ongoing support to ensure program success.
• Assist in the development and implementation of a centerwide customer service model, ensuring that ESC Region 12’s core values are reflected in every internal and external interaction. 
• Serve as a resource for conflict resolution, providing training and direct support to departments to navigate interpersonal challenges and maintain team cohesion. 
• Maintain a commitment to personal professional growth, attending required training to remain a subject matter expert in employee experience and organizational development. 
• Support the development and execution of a centerwide employee engagement program that addresses the holistic staff experience, including the coordination of centerwide events and wellness. 
• Develop and foster "cutting-edge" thinking and innovative instructional strategies to ensure regional educators stay at the forefront of modern pedagogy.
• Design and deliver high-quality professional development utilizing best practices and research-based information for teaching and learning in grades K-12.
• Provide expert, specialized assistance to Local Education Agencies (LEAs) to support the implementation of district, state, and federal initiatives.
• Encourage and lead collaboration between department staff, as well as staff members across all ESC departments, other regional ESCs, and state agencies.
• Build and maintain positive, trusting relationships with customer school districts to ensure the ESC is a preferred partner for educational solutions.
• Communicate and collaborate with regional and statewide partners on various projects to align efforts and advocate for regional needs.
• Implement Quality Management System (QMS) initiatives to evaluate training effectiveness and ensure continuous improvement in service delivery.
• Support internal ESC 12 functions and maintain a commitment to professional growth and subject matter expertise.

Supervisory Responsibilities

No supervisory responsibilities

The applicant needs to possess these core values through words and actions to build positive, long term relationships with customers by demonstrating:

• Professionalism while demonstrating integrity, respect for others, expertise, and credibility at all times
• Quality in delivering what I promise and help create superior programs and services that add value beyond what is expected
• Teamwork by working cooperatively with others to promote a positive and fun work environment
• Adaptability by being flexible, attentive to change and ready to move quickly and decisively in response to the needs of customers
• Innovation by contributing to the implementation of new or significantly improved services and delivery methods
• Superior Service by providing personable, direct attention that delivers customer satisfaction beyond what is expected

Security Requirements 

All positions at ESC 12 are defined as security-sensitive. Security-sensitive positions are those which require employees to be entrusted with certain types of data, whether electronic or in paper form. Those data elements, as defined by the ESC 12 Data Classification and Handling Policy may include, but not limited to: 

• Sensitive Personal Information (SPI)
• Personally, Identifiable Information (PII)
• Protected Health Information (PHI)
• Family Educational Records (FERPA Data)
• Federal Tax Information (FTI)

All employees must adhere to all security-related policies, standards, and procedures. This includes actively safeguarding data and immediately reporting any suspected loss or theft.

Mental Demands/Physical Demands/Environmental Factors

Travel

Frequent travel within the region, state, and nation, when appropriate

Tools/Equipment Used

Standard office equipment including personal computer and peripherals

Posture

Prolonged sitting, occasional bending/stooping, pushing/pulling, and twisting

Motion

Repetitive hand motions including frequent keyboarding and use of a mouse; occasional reaching

Lifting

Occasional light lifting and carrying (less than 15 pounds)

Environment

May work prolonged or irregular hours, frequent regional travel, occasional statewide travel, and out-of-state travel

Mental Demands

Manage multiple tasks and work cooperatively with others,

Use technology expected for the position,

Maintain a calm attitude in demanding situations,

Make changes and adapt to various responsibilities on an ongoing basis, 

Work with frequent interruptions, tight deadlines, and limited office space.

Salary : $6,700 - $8,300