Primary Purpose

To support the vision, mission, and strategic priorities of ESC Region 12. The E-Rate Specialist serves as a strategic technical advisor to ESC Region 12 clients, ensuring the maximization of federal funding through the expert navigation of FCC regulations and USAC program rules.  The primary objective is to manage the full lifecycle of the E-Rate application process—from initial filing to final disbursement—while maintaining rigorous compliance, providing high-level data analysis, and delivering targeted training to empower school districts and libraries in their digital infrastructure goals.

Qualifications

Education/Certification

• High School Diploma
• Bachelor’s Degree preferred 

Special Knowledge/Skills

• Proficiency in researching and interpreting complex federal policies and FCC regulations; able to translate intricate E-Rate rules into actionable insights for clients. 
• Excellent written, verbal, and interpersonal skills, with a proven ability to deliver effective presentations and program updates to diverse groups. 
• Advanced ability to use software tools (specifically spreadsheets) for data analysis, funding calculations, and word processing for comprehensive reporting. 
• Highly organized self-starter capable of coordinating complex filing windows and managing program logistics through proactive problem-solving.
• Committed to fostering a positive workplace culture and driving continuous improvement through the implementation of Quality Management System (QMS) initiatives. 
• Ability to implement policy and procedures
• Ability to use software to develop spreadsheets, perform data analysis, E-Rate software and word processing

General Responsibilities

• Prepare and submit essential E-Rate applications (including Forms 470, 471, 486, and 472) while ensuring strict adherence to all federal E-Rate Program rules. 
• Ensure the accuracy and integrity of all work performed on behalf of the client through rigorous scrutiny of data and documentation to minimize funding risks. 
• Actively encourage and guide contracted clients to maintain full compliance with all FCC and USAC program regulations throughout the funding year. 
• Effectively communicate and consult with clients to assist them in their daily E-Rate processes, serving as a primary point of contact for program inquiries. 
• Design and provide targeted training to clients as necessary to build their internal capacity and understanding of E-Rate requirements. 
• Perform detailed reviews of invoices for "Easy level" E-Rate consulting clients to ensure accurate reimbursement and disbursement of funds.
• Manage all project deadlines and application submission windows for consulting clients, ensuring all milestones are accurately recorded in the Client Management System (CMS).
• Organize and maintain client records to satisfy federal document retention requirements and support successful Program Integrity Assurance (PIA) reviews.
• Upload all required documentation to the E-Rate Works Document Manager, utilizing the E-Rate Audit Worksheet  

Supervisory Responsibilities

No supervisory responsibilities

The applicant needs to possess these core values through words and actions to build positive, long term relationships with customers by demonstrating:

• Professionalism while demonstrating integrity, respect for others, expertise, and credibility at all times
• Quality in delivering what I promise and help create superior programs and services that add value beyond what is expected
• Teamwork by working cooperatively with others to promote a positive and fun work environment
• Adaptability by being flexible, attentive to change and ready to move quickly and decisively in response to the needs of customers
• Innovation by contributing to the implementation of new or significantly improved services and delivery methods
• Superior Service by providing personable, direct attention that delivers customer satisfaction beyond what is expected

Security Requirements 

All positions at ESC 12 are defined as security-sensitive. Security-sensitive positions are those which require employees to be entrusted with certain types of data, whether electronic or in paper form. Those data elements, as defined by the ESC 12 Data Classification and Handling Policy may include, but not limited to: 

• Sensitive Personal Information (SPI)
• Personally, Identifiable Information (PII)
• Protected Health Information (PHI)
• Family Educational Records (FERPA Data)
• Federal Tax Information (FTI)

All employees must adhere to all security-related policies, standards, and procedures. This includes actively safeguarding data and immediately reporting any suspected loss or theft.

Mental Demands/Physical Demands/Environmental Factors

Travel

• Travel within the region, state, and nation when appropriate

Tools/Equipment Used

• Standard office equipment, including a personal computer and peripherals

Posture

• Prolonged sitting, occasional bending/stooping, pushing/pulling, and twisting

Motion

• Repetitive hand motions, including frequent keyboarding and use of a mouse; occasional reaching

Lifting

• Occasional light lifting and carrying (less than 15 pounds)

Environment

• May work prolonged or irregular hours, frequent regional travel, occasional statewide travel, and out-of-state travel

Mental Demands

• Manage multiple tasks and work cooperatively with others,
• Maintain a calm attitude in demanding situations,
• Make changes and adapt to various responsibilities on an ongoing basis, and
• Work with frequent interruptions, tight deadlines, and limited office space.

Benefit Information

• ESC Region 12 provides monthly monetary contributions of up to $575 for employee/family healthcare and supplemental benefits.
• An employee earns state personal, sick, and vacation leave.
• All employees contribute to the Teachers' Retirement System (TRS) and the Social Security retirement programs.

Salary : $4,713 - $5,000