Hybrid Coordinator

Essential Duties and Responsibilities: 

Hybrid coordinators are key members of the campus community and integral to the success of students enrolled in hybrid programs. Hybrid coordinators build student-centered relationships with cross-functional stakeholders, including students, campus faculty and staff, and representatives from the Host Institution.  The responsibilities below are related to hybrid program applicants or students in online courses.  

• Support the remediation of applicants who fail the Online Competency Assessment. 

• Facilitate the Online Student Success Course (Orientation to Online Learning) 

• Build supportive relationships with hybrid program students 

• Monitor student grades and attendance, and connect with students on-campus when they are below passing for two consecutive weeks or have not attended an online class in seven days or more 

• Meet on-campus with at-risk students who are escalated by the online advisor  

• Respond to student questions about online classes (preferably face-to-face) within 24 business hours; partner with online advisor as needed 

• Troubleshoot student technical issues with support from the Online Advisor and technical support as needed 

• Connect online students to supportive resources and local campus leaders when needed 

• In coordination with the campus academics team and online advisors, provide mid-mod or mid-term advising for at-risk students (poor attendance, low grades) 

• Use CampusVue to review notes and document all student contact 

Requirements 

• Minimum of an Associate degree required 

• Strong technology skills in MS Office and the internet 

• Demonstrated passion for supporting student success; prior experience in student services a plus 

• Excellent written and verbal communication skills; ability to communicate at all levels of an organization 

• Excellent interpersonal skills 

• Excellent problem-solving skills 

• Exemplifies the core values of Education Affiliates:  

• Integrity 

• Student Focused Outcomes 

• Commitment 

• Service Excellence 

• Respect 

• Prior experience with a learning management system, such as Canvas a plus 

• Prior experience with a student information system, such as CampusVue a plus