What are the responsibilities and job description for the Call Center Representative - PT position at Education Affiliates?
Represents and provides information about the EA schools to prospective students via the telephone.
Essential Duties and Responsibilities:
- Transfers phone calls to appropriate campus
- Provides information about campuses
- Provides a professional company image through phone interaction
- Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students
- Organizes workflow to meet departmental goals
- Meets all quality standards
- Regular and reliable attendance
Skills/Competencies/Qualifications:
- High School Diploma or GED
- Basic PC skills with capability to learn customer service applications
- Persuasive communication skills
- Typing 20-25 wpm
- Previous call center / customer service experience preferred
- Record of achievement illustrating strong goal orientation
- Display of highest levels of integrity and intelligence
- Ability to multi-task and to succeed within strict deadlines
- Strong detail orientation and capability to be highly organized
- Proven ability to interact effectively with prospective students