What are the responsibilities and job description for the Dispatch Team Leader position at Educated Solutions Corp?
ESC has an exciting opportunity for a Dispatch Team Leader to support our trucking, warehousing and brokerage client in overseeing daily dispatch operations, ensuring efficient load planning, driver utilization, and on-time service. This role leads a team of dispatchers, supports driver communication, and works cross-functionally to deliver exceptional service while maximizing operational efficiency and profitability. This is a direct hire opportunity, working onsite in Hartford, WI.
Key Responsibilities
- Lead, coach, and develop a team of dispatchers to ensure high performance and accountability
- Oversee daily load planning, routing, and scheduling to optimize equipment and driver utilization
- Ensure superior customer service, email response times of 15 minutes or less, on-time pickup and delivery performance while proactively addressing service issues
- Support driver retention through effective communication, problem-solving, and relationship management
- Work closely with safety department on safety initiatives, driver training needs, new driver training and road tests
- Serve as escalation point for complex operational challenges, including service failures, driver concerns, and customer needs
- Monitor key performance indicators (KPIs) such as on-time performance, empty miles, revenue per truck, and driver productivity
- Collaborate with our logistics team to align capacity with demand
- Ensure compliance with DOT regulations, Hours of Service (HOS), and company policies
- Identify process improvement opportunities and implement best practices to increase efficiency
Qualifications
- 3 years of experience in trucking dispatch, logistics, or fleet operations
- Prior leadership or supervisory experience preferred
- Strong understanding of transportation operations, routing, and load planning
- Familiarity with TMS systems, ELD platforms, and dispatch software
- Working knowledge of DOT regulations and Hours of Service requirements
- Excellent communication, problem-solving, and decision-making skills
- Ability to work in a fast-paced, high-pressure environment
Key Competencies
- Leadership & Team Development
- Operational Efficiency & Problem Solving
- Communication & Conflict Resolution
- Customer Focus
- Data-Driven Decision Making
- Time Management & Organization
Performance Metrics
- On-time pickup and delivery percentage
- Driver retention and satisfaction
- Revenue per truck / utilization rates
- Reduction in empty miles
- Service issue resolution time
Work Environment
Fast-paced, operations-focused environment. May require early mornings, evenings, or weekend availability depending on business needs.
Normal hours Monday-Friday approx. 7am-4pm/7:30am-4:30pm/8am-5pm