Family Navigator

Position Summary

The Family Navigator will support families to address their most pressing needs through connections to resources and services. They will work to develop a trusted relationship to be able to provide support and resources that the family determines important. The Family Navigator is responsible for working directly with families, building one-on-one relationships, linking them to and facilitating networks of support, and coordinating the enrollment and referral of families and children to partner services within the Indy East Promise Neighborhood (IEPN) and MBEZ. Working within a cross-functional family services team, this position ensures the availability of program supports in the home for all family members that will support the family’s pursuit of stability and the success of the child’s academic pursuits. Finally, this position will assist in coordinating school-based and community-based awareness efforts to ensure utilization of community based programming and engagement opportunities.

The Family Navigator position requires the staffer to work as a liaison between EMCC partners, staff and families to provide resources to families and students within the IEPN and its target schools. This position requires organizing individualized meetings with families, the ability to take knowledge of existing programs and resources and put together informative and engaging opportunities for children and families. The Family Navigator will complete the ASSM and youth goals, connect the family to intensive 1:1 case coaching services in order to obtain CWF services, and maintain regular communication with the family using a variety of outreach efforts.

The purpose of this position is to ensure that all students and families within the IEPN have access to individually connect with the Navigator at their assigned school and link them to resources and networks of support. The Navigator will be provided regular technical assistance, professional development, consultation, training and team casing for families.

Key Responsibilities

• Act as lead family-facing staff member in EMCC’s efforts to provide efficient, thorough and supportive service navigation to families from community schools and partners.
• Recruits, assesses and enrolls families into EMCC programs and services
• Assists the family head of household with resources to address the family's level of need after completion of the Arizona Self-Sufficiency Matrix
• Enters relevant and timely updates into appropriate data systems on a regular basis with close attention to data policies and procedures
• Serve as the family’s liaison with other agencies to ensure a warm handoff and continuity toward progress
• Work collaboratively with all EMCC staff and community partners regarding community opportunities, services, and resources
• Attend cross-functional team and aligned community meetings
• Assists in the development of quarterly success stories as well as quarterly, bi-annual and annual reporting as needed;
• Assists in the coordination of community awareness efforts related to available programs and services including, but not limited to, preschool enrollment, parent engagement workshops, behavioral health resources, afterschool programming, housing opportunities, mentoring programs, and others based on individual family and student needs
• Attends community events (as needed) to support recruitment and program marketing
• Works to create and maintain positive working relationships with families at school and community-based sites
• Completes ongoing professional development as it relates to the role
• Continuously identify, establish relationships with, and refer families to programs, projects and supportive services as relevant to their identified needs and interests.
• Support the evaluation of community resources, identifying the gaps in services and developing recommendations for programs and services that respond to community/client needs.

QualificationsEducation Experience

• Associate's Degree or equivalent required in human services, child- or family-based education, social work or other relevant degree.

Certification preferred

• Bilingual, English and Spanish preferred

Experience

• 3-5 years in human services, child- or family-based education or family case management
• 0-1 year management experience

Skills and Competencies

• Ability to work constructively, supportively, and sensitively with diverse families and students and demonstrate knowledge of and respect for the cultures represented in the community
• Ability to work independently and collaboratively as part of a team.
• Excellent communication and interpersonal skills, with the ability to interact effectively with staff, parents, students, school staff, referral partners, and external stakeholders.
• Proficiency in Microsoft Office applications, Google Office Suite preferred
• Knowledge and ability to facilitate growth of the program.
• Demonstrated ability to work with various populations respectfully.
• Excellent time management, organizational, and documentation/data skills.
• A commitment to the mission, vision, and values of EMCC and the communities it serves.
• Hold respect and love for our community including children, teens, adults, and seniors.

Work Environment & Physical Demands

Based at EMCC’s main campus with regular engagement across program, administrative, and community spaces. The ability to work across multiple departments and physical spaces within the facility while interacting with staff, clients, and community stakeholders is essential. Standard business hours apply, with occasional evening or weekend responsibilities for events or team needs.

Physical Requirements

• Ability to work flexible hours
• Ability to lift up to 25 pounds

Pay: $32,750.00 - $39,250.00 per year

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Education:

• Associate (Required)

Experience:

• human services, family-based education or case management: 3 years (Preferred)

Work Location: In person

Salary : $32,750 - $39,250