Member Services Specialist

Position Summary

The Member Services Specialist is responsible for managing all aspects of membership services for the Edmond Board of REALTORS®. This role ensures accurate recordkeeping, delivers excellent member support, and maintains compliance with National, State, and Local REALTOR® association policies. The ideal candidate is detail-oriented, organized, and committed to providing exceptional service to association members.

Key Responsibilities

Membership Management

• Process new member applications, transfers, reinstatements, and terminations
• Maintain accurate and up-to-date member records in the association database
• Verify eligibility and compliance with membership requirements
• Coordinate onboarding for new members, including orientation materials and communication

Dues & Billing Administration

• Prepare and distribute annual and prorated dues billing
• Track payments and follow up on outstanding balances
• Process payments and maintain financial records related to membership
• Coordinate with accounting or finance staff as needed

Member Support & Communication

• Serve as the primary point of contact for membership inquiries
• Provide timely, professional support via phone, email, and in person
• Communicate important updates, deadlines, and policy changes to members
• Assist members with navigating association tools, benefits, and resources

Compliance & Records

• Ensure adherence to policies set by the National Association of REALTORS® and Oklahoma Association of REALTORS®
• Maintain confidentiality and integrity of member records
• Track continuing education, ethics requirements, Fair Housing and Code of Ethics compliance
• Generate reports for leadership and committees as needed

Event & Committee Support

• Assist with registration and attendance tracking for events and classes
• Support membership-related committees and board activities
• Help coordinate new member orientations and training sessions

Qualifications

Required

• High school diploma or equivalent
• 2 years of administrative or customer service experience
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent written and verbal communication skills

Preferred

• Experience working with Associations, REALTORS and/or similar industries
• Knowledge of real estate industry practices and terminology

Key Competencies

• Customer service mindset
• Accuracy and data management
• Time management and multitasking
• Problem-solving and adaptability
• Professionalism and confidentiality

Work Environment

• Office-based position in Edmond, OK
• Occasional evenings or event support may be required

Compensation & Benefits

• Competitive salary based on experience
• Paid time off and holidays
• Professional development opportunities

Pay: $17.00 - $20.00 per hour

Benefits:

• Paid time off

Work Location: In person

Salary : $17 - $20