What are the responsibilities and job description for the Client Onboarding Engineer position at EDMO?
Company Description
At EDMO, we're transforming how universities attract, evaluate, and admit students. Our AI-driven platform combines Document Intelligence, Conversation Intelligence, and System Intelligence to simplify the entire admissions journey — reducing what used to take weeks into just hours.
Role Overview
We’re hiring a Client Onboarding Engineer to support pre-sales, onboarding, and day‑to‑day customer success. You’ll enable customers to get value quickly by running demos, configuring the product, assisting with integrations, and troubleshooting issues — working closely with Sales, Implementation, and Engineering when needed.
Key Responsibilities
• Run product demos and technical walkthroughs for prospective and existing customers.
• Lead onboarding activities: configure accounts, set up data mappings, and support UAT and go‑live.
• Troubleshoot customer issues; reproduce problems, identify causes, and coordinate fixes with engineering.
• Assist with basic integrations (APIs, webhooks) and data sync checks; escalate complex integration design to senior engineers.
• Create clear how‑to guides, runbooks, and customer-facing documentation.
• Gather customer feedback and communicate needs to Product and Engineering.
• Help drive adoption and ensure customers realize value from EDMO.
Required Experience
• 2–4 years in Solutions Engineering, Implementation, Customer Success, or similar customer‑facing technical roles (SaaS experience preferred).
• Comfortable running demos and walking non‑technical stakeholders through product workflows.
• Practical familiarity with REST APIs/webhooks or working alongside integration teams.
• Experience with CRMs or student information systems (Salesforce, Slate, Ellucian) is a plus.
• Strong communication, troubleshooting, and customer empathy.
Nice to Have
• Exposure to higher education technology or conversational AI.
• Basic SQL or data‑mapping experience.
Skills & Attributes
• Customer‑centric mindset; prioritizes clear communication and rapid resolution.
• Collaborative, calm under pressure, and able to escalate appropriately.
• Hands‑on problem solver with good attention to detail.
Why EDMO?
• Make measurable impact: speed admissions and improve outcomes for students.
• Learn and grow quickly with mentorship and cross‑functional exposure.
• Collaborative, fast‑moving team and competitive rewards: salary, equity, flexible time off, and benefits.