What are the responsibilities and job description for the Concierge position at Edison House?
Job Details
Job Location: Salt Lake City, UT
Position Type: Full Time
Salary Range: Undisclosed
Description
Position Overview
As the first point of contact for Edison House members and guests, the Concierge team plays a vital role in creating an exceptional experience. This individual is responsible for providing a warm and professional welcome, assisting with member needs, and ensuring smooth operations at the front desk. Our ideal candidate is service-oriented, detail-driven, and thrives in a dynamic, fast-paced environment.
Key Responsibilities
Member and Guest Relations
- Greet members and guests with a warm, friendly demeanor.
- Ensure all visitors feel welcome and attended to promptly.
- Handle check-ins, check-outs, and reservations efficiently.
- Provide information about Edison House amenities, events, and local attractions.
Concierge Services
- Assist members with bookings, including dining, event tickets, and other services as needed.
- Offer tailored recommendations to enhance the member experience.
- Handling last-minute member requests
- Encouraging member participation through events and clubs to further enhance the community
Operational Excellence
- Maintain the cleanliness and organization of the front desk area.
- Address member and guest concerns effectively, escalating issues to the manager when necessary.
- Monitor access to ensure only authorized members and guests enter the premises.
Administrative Tasks
- Answer and direct phone calls, emails, and other communications promptly.
- Update and maintain member records in the club’s management system when instructed
- Assist in data collection
Collaboration and Teamwork
- Work closely with other Edison House departments to ensure seamless service delivery.
- Assist with the execution of events by handling guest lists and providing an excellent first impression to guests and members
Qualifications
Skills and Qualifications
- Experience: Previous experience in hospitality, front desk operations, or concierge services is preferred.
- Communication: Excellent verbal and written communication skills.
- Technology: Proficient in Microsoft Office Suite and familiarity with reservation or CRM systems.
- Problem-Solving: Quick thinking with the ability to resolve issues professionally.
- Customer Service: Strong commitment to creating memorable experiences for members and guests.
Personal Attributes
- Friendly and approachable, with a positive attitude.
- Team player
- Ability to stay productive
- Highly organized and detail-oriented.
- Comfortable working in a high-energy, upscale environment.
- Flexible with scheduling, including evenings, weekends, and holidays
