General Manager

General Manager

Job Summary: 

Join our team at Edible and become part of a dynamic group of individuals who are passionate about customers, creating delightful experiences and spreading joy. As a Store Manager at Edible, you will play a crucial role in identifying and addressing our customers' needs, delivering innovative solutions that delight and inspire. In this role, you’ll lead the store's overall operations, ensuring an exceptional customer experience, driving sales performance, and upholding our commitment to brand excellence. You'll provide strong, supportive leadership for your team, helping each member reach their full potential and fostering a collaborative, positive work environment. You'll cultivate and maintain robust business relationships within the local community and with other businesses, spreading joy and driving sales. Join us in building lifelong local relationships with our customers and helping them create happy moments in all aspects of their lives.

Address: 507 Pressler St, STE 500, Austin, TX

Essential Duties and Responsibilities:

• Recruit, hire, lead and provide strong leadership for team members, fostering a positive and team-oriented work environment. Bring out the best in individuals and create a culture of energy, enthusiasm, professionalism, and fun
• Lead the execution of exceptional operational practices, striving to exceed sales and service goals. Ensure compliance with all food safety procedures, cash handling protocols, and company policies
• Achieve and exceed sales and profitability goals through effective team management, sales tactics, and performance analysis. Adjust strategies as needed to meet and exceed targets
• Develop and maintain strong business relationships within the local community and with other businesses to drive sales and establish Edible® as a community staple. Support community initiatives and enhance local market presence
• Test and implement new processes, best practices, and operational workflows. Provide feedback to corporate leadership on the effectiveness of these initiatives
• Clearly and concisely communicate performance expectations and changes in business to team members. Monitor and analyze performance against key performance indicators and adjust tactics as necessary
• Oversee management of perishable and non-perishable inventory, ensuring accurate ordering and minimizing waste
• Utilize strong decision-making skills to resolve customer issues effectively and maintain a high standard of customer service
• Develop and implement sophisticated merchandising strategies that enhance the luxury shopping experience, ensuring optimal product placement, visual appeal, and inventory management to drive sales and uphold brand standards
• Craft and execute a premium local marketing plan, inclusive of a social media strategy that elevates brand presence, engages affluent customers, and drives traffic to both online and brick-and-mortar stores, while maintaining the brand's image across all platforms

Experience & Qualifications:

• Over 5 years of experience in retail management, with a focus on corporate store operations, team leadership, and sales growth
• Bachelor's degree in Business Administration, Retail Management, or a related field, or equivalent practical experience
• Expertise in overseeing day-to-day store operations, including inventory management, merchandising, and maintaining compliance with company policies and standards
• Strong ability to drive sales, set and achieve targets, implement promotions, and analyze performance data to identify opportunities for growth and cost savings
• Skilled in delivering exceptional customer service, resolving concerns promptly, and fostering long-term customer relationships
• Experience in financial management, including budgeting, expense control, and monitoring key performance indicators (KPIs) to achieve store profitability
• Proven track record of recruiting, training, and developing staff, ensuring high performance, engagement, and operational efficiency

Physical and Additional Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 50 pounds at times.
• This needs to be reworked.  Not every store manager will report to the Atlanta HQ

*All content enclosed in this job description is subject to change at the discretion of Edible Brands