What are the responsibilities and job description for the Service Desk 2 (Onsite role in Ohio) position at Edi Matrix LLC?
Job Description:
During the interview process with the ODPS staff, the resource consultant must demonstrate competence/experience in their specific area(s) of project assignment. The resource s experience must also be documented for review and verification. Offered resources not showing technical or functional competence/experience will be sufficient reason to reject the Offeror s proposal. It is the responsibility of the Offeror to pre-screen their candidates to ensure compliance.
Description:
Description:
SD2 To manage IT Asset Inventory within ODPS
1. Process all equipment coming into or leaving IT
2. Update Asset Inventory System
3. Process Salvage equipment (removing the hard drives, doing entire process)
4. Unpacking and packing boxes for equipment and preparing it for shipment to ACF or other DPS sites
5. Pickup and Deliver equipment from DIS/Excel/DTS/ETC
6. Complete any Service Now tickets on equipment requests (ie monitors, keyboards, mice, HDMI cables, etc)
7. Reconcile all Inventory sheets (paper/electronic) on daily basis
8. Validate all of the IT Operations Room equipment weekly to ensure inventory is up to date and correct
9. Serves as backup contact for level 1 support
REQUIRED:
- IT Experience 2 Years
- Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines.
- Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
- Education in IT Support.
- Inventory Management experience.
Questions:
Multiple round interviews will be conducted. If selected, second interviews will be required to be in-person at the Shipley Building at 1970 West Broad Street. This is non-negotiable. Candidates that cannot interview in person should not be submitted. Is your candidate willing and able to interview in person?
Salary : $20