What are the responsibilities and job description for the Guest Room Attendant position at Edgewood Tahoe Resort?
Position Overview:
As a Guest Room Attendant at Edgewood Tahoe Resort, you will play a vital role in delivering an exceptional luxury experience by maintaining the highest standards of cleanliness, comfort, and service. You will ensure that guest rooms and suites are impeccably maintained, well-stocked, and presented to reflect the five-star quality expected at a Forbes-rated resort.
Key Responsibilities:
- Clean, organize, and refresh guest rooms and suites according to Forbes luxury standards and resort protocols.
- Ensure all linens, towels, and amenities are replaced and stocked as per resort standards.
- Perform detailed inspections to ensure impeccable presentation, from perfectly pressed linens to dust-free surfaces.
- Sanitize bathrooms, replenish toiletries, and maintain high hygiene standards.
- Report any maintenance issues, damages, or lost-and-found items to the appropriate department.
- Follow proper handling and care procedures for all cleaning equipment and supplies.
- Anticipate guest needs by proactively restocking amenities and ensuring a welcoming room environment.
- Accommodate special guest requests such as extra linens, pillows, or personalized room preferences.
- Maintain discretion, professionalism, and confidentiality while working in guest-occupied rooms.
- Adhere to Forbes Travel Guide and resort housekeeping standards.
- Follow all health, sanitation, and safety guidelines to ensure a secure and clean environment.
- Ensure compliance with the resort’s sustainability initiatives and eco-friendly cleaning practices.
- Perform other related duties as assigned to support the overall success of the team and business.
Qualifications and Skills:
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Previous housekeeping experience in a luxury hotel or resort is preferred.
- Knowledge of Forbes Five-Star standards is a plus.
- Strong attention to detail and a passion for providing exceptional guest experiences.
- Ability to work efficiently in a fast-paced, high-end hospitality environment.
Physical Requirements:
- Must be able to safely lift, move, and stack items weighing up to 40 lbs.
- Able to perform physical tasks, including bending, lifting, and standing for extended periods.