What are the responsibilities and job description for the Assistant Manager, Restaurant position at Edgewood Tahoe Resort?
Position Overview:
The Assistant Restaurant Manager assists in overseeing the daily operations of the restaurant, ensuring exceptional guest experiences, efficient service, and smooth coordination between the front-of-house and kitchen staff. This role involves managing staff, maintaining a clean and welcoming environment, and assisting in all aspects of dining room operations, including guest service, staffing, training, and ensuring adherence to company policies, Forbes standards and health regulations.
Key Responsibilities:
- Assist in managing all aspects of the restaurant's day-to-day operations.
- Oversee the opening and closing of the restaurant, ensuring all duties are completed.
- Lead efforts to provide personalized and memorable dining experiences.
- Resolve customer complaints and ensure customer satisfaction.
- Monitor and maintain restaurant cleanliness, ensuring high standards of sanitation are met.
- Lead by example in providing excellent customer service.
- Monitor and control labor cost, overheads, and inventory to be alignment with budget targets.
- Train, develop, and evaluate employees, ensuring they meet performance standards.
- Ensure compliance with health, safety, and food regulations at all times.
- Assist with scheduling staff shifts and ensuring adequate coverage during peak times.
- Help develop and implement strategies to increase sales and profitability.
- Perform other related duties as assigned to support the overall success of the team and business.
Qualifications and Skills:
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Minimum of 2 years of experience in a supervisory or managerial role in the foodservice industry.
- Excellent customer service and communication skills.
- Ability to manage stressful situations in a fast-paced environment.
- Knowledge of restaurant operations, including dining service, food safety, and health regulations.
- Strong verbal and written communication skills required.
- Proficiency in using restaurant management software (POS systems, scheduling tools).
- Must be passionate in developing and mentoring others within the operation.
- Must be able to safely lift, move, and stack items weighing up to 40 lbs.
- Able to perform physical tasks, including bending, lifting, and standing for extended periods.
- Ability to work in a fast-paced and often loud environment.