TBS Coach Bilingual English/Spanish

TBS Coach-Bilingual English/Spanish-This is a full-time position, non-exempt, hybrid, Mon.-Fri. with needs to be flexible before, during, and after school hours (8 hours per day). This position is located at our Vicente Campus in San Francisco.

Mission Statement: We provide the people, place, and path for exceptional youth mental healthcare.

Vision Statement: We aim to redefine what youth mental healthcare can be by delivering transformative support that doesn’t just treat symptoms but changes lives.

About Edgewood: Each person who works at Edgewood Center for Children and Families shares a passion for making a difference in the lives of the children and families who we serve in the San Francisco Bay Area. Employees find themselves surrounded by a diverse and extraordinary group of dedicated professionals, in welcoming environments characterized by whole-person care, open communication, creative support and a commitment to growth, healing and improving each day. Edgewood’s successes come from our employees and the positive results they help create for children and families. When you join Edgewood, you join a culture of purpose and belonging, where your growth is a priority, your identity is embraced, and the work you do matters.

Position Summary

Assessing and ensuring the delivery of services delivered to clients, monitors their progress and ensures treatment goals are met.

TBS Coach Levels

TBS Coach – Competencies and Tasks

• Responsible for ensuring that the implementation of TBS incorporates the following values:

a. Individually tailored to a child’s strengths and needs

b. Family Centered

c. Definite by specific goals with measurable outcomes

d. Defined by a specific transition plan with time frames

e. Flexible and responsive to changing needs and progress

f. Inclusive of goals towards community involvement

g. Culturally sensitive and relevant to the child and families identified culture

• Facilitate a therapeutic relationship with assigned youth, building upon strengths and managing counter- transference.

• Responsible for managing, coordinating and adhering to TBS client schedule. Includes updating client schedule weekly and providing schedule for TBS Managers.

• Respond calmly and professionally to crisis, using effective conflict resolution and de-escalation techniques.

• Timely, logical, accurate, concise, documentation of services provided, including TBS observation/assessment, direct services, monthly reviews and collateral contacts. Includes accurate interpretation of behavioral data and providing sufficient evidence to support conclusions regarding client’s progress. Demonstrates an understanding of client’s overall treatment, current condition and steps needed to help client achieve goals.

• Follow established crisis protocol and is able to assess and seek consultation and support when necessary.

• Participates in on-site peer supervision including group supervision and support to Behavioral Coaches. Participating in group and individual discussions with coworkers and displaying the ability to suggest possible interventions. Sharing previous experience to coworkers with similar challenges. Sharing their successful use of interventions with coworkers. Ability to present cases in an accurate, logical and concise manner. Ability to ask for specific support/suggestions from coworkers.

• Collaboratively participate in Behavioral Plan development, including behavioral plan meeting as appropriate, and responsible for overseeing its consistent implementation. Ability to collaborate with the client, family and treatment partners in reviewing Behavioral Plan and obtaining appropriate Behavioral Plan signatures.

• Provide initial behavioral interventions until an appropriate coach is designated and assist with the introduction of coach to client and caretakers.

• Maintain consistent communication with caregivers and professionals, including weekly phone contact with therapists. Communication should include case/behavioral updates, gathering target behavior data, assessment/plan development.

• Participate in treatment team meetings in collaboration with TBS Manager and clinical supervisor. Communication should include updates on progress toward benchmarks/goals, challenges to success and steps taken to overcome challenges, gathering target behavior data, assessment/plan development.

• Collaborate with and obtain necessary paperwork from with agency partners such as Family Mosaic. Obtaining signatures from appropriate parties.

• Model and teach effectively and respectfully in collaboration with family members, professionals, community resources and natural supports.

• Provide on-site crisis support and coverage for emergencies and absences.

• Participate in the recruitment and hiring process of new Coaches.

• Responsible for managing and coordinating TBS car usage. Including making car reservations on appropriate calendar and ensuring agency vehicles have sufficient gas. Reporting mechanical problems/damage to the vehicle. Ensuring the cleanliness of agency vehicles.

• Participate in TBS Quality Improvement and Utilization Review activities as assigned. Demonstrating the ability to accurately review and evaluate the audit readiness of client charts, accuracy of documentation and verifying the presence of appropriate signatures.

• Participate in individual supervision with TBS Manager and Clinical Supervisor with commitment to feedback and professional growth.

• Demonstrating the ability to accurately report on current condition of clients and the effectiveness of interventions being used.

• Demonstrating the ability to identify challenges to success and ask for support to overcome challenges.

• Demonstrating the ability to respond effectively to feedback and to implement suggested plans to overcome challenges.

• Participate in training and in-service opportunities with a commitment to continuous learning. Demonstrate the ability to implement tools learned in trainings.

Contributes positively to creating a healing-centered, welcoming, anti-racist, LGBTQ affirming team and organization.

Demonstrates cultural competency, humility, and sensitivity in treating youth, families, and colleagues with dignity and respect.

• Follow all agency policy and procedures.

• Meets program efficiency standard.

• Complete other tasks as assigned.

Senior TBS Coach – Competencies and Tasks

• Meeting and exceeding all areas of TBS Coach
• Meet the following expectations consecutively for three months

a. Meet or exceed 65% of required efficiency

b. Complete 100% of notes within 3 days of service

c. Have a note rejection rate of less than 15%

• Demonstrate 3 of the following 6 leadership skills:

d. Mentor new/fellow coaches (required)

e. Create individualized interventions

f. Contribute to template

g. Present cases to the group

h. Contribute to TBS resources

i. Create individualized interventions

• Demonstrate understanding of trauma-informed practices in school, community, and residential settings
• Demonstrates autonomy in the following areas: time management, schedules, due dates, charts, daily/weekly/monthly tasks, and problem solving with Q&A.

Applied Knowledge, Skills, and Abilities

• B.A. in a related field from an accredited university or college, plus four years’ experience

• Minimum of 1 year experience working directly with severely emotionally disturbed youth in community-based treatment setting

• Experience working with families and community settings

• Experience and competence working with a multi-disciplinary team

• Excellent written and verbal communication skills in English and Spanish

• Valid California driver’s license

The hourly rate for this position is: $35.92. *Please note- the hourly rate contains a language differential and is contingent on passing a language proficiency test.

NOTE: The California Department of Public Health (CDPH) has issued new requirements for health care and congregant care facilities to decrease the risk of COVID-19 outbreaks. Based on the CDPH public health mandate, all candidates for positions at Edgewood Center must provide proof of vaccination. Edgewood Center will consider applicants with ADA and Title VII exemptions on a case-by-case basis.

Equal Opportunity

Edgewood is proud to be an equal-opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or intersex are encouraged to apply. Edgewood maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability, veteran status or any other basis prohibited by statute.