What are the responsibilities and job description for the Mobile DIC Manager position at Edgewood Center for Children and Families?
Mobile Drop-In Center Manager-This position is full-time (40 hours), non-exempt, on-site, five days a week.
Mission Statement: We provide the people, place, and path for exceptional youth mental healthcare.
Vision Statement: We aim to redefine what youth mental healthcare can be by delivering transformative support that doesn't just treat symptoms but changes lives.
About Edgewood: Each person who works at Edgewood shares a passion for making a difference in the lives of the children and families who we serve in the San Francisco Bay Area. Employees find themselves surrounded by a diverse and extraordinary group of dedicated professionals, in welcoming environments characterized by whole-person care, open communication, creative support and a commitment to growth, healing and improving each day. Edgewood’s successes come from our employees and the positive results they help create for children and families. When you join Edgewood, you join a culture of purpose and belonging, where your growth is a priority, your identity is embraced, and the work you do matters.
Program Description
The Edgewood Drop-In Center (DIC) is a resource center designed for young adults ages 18–25. Services include nightly meals, access to computers and internet, hygiene supplies, snacks, and public transportation support. Staff connect participants to resources addressing unhoused population, legal concerns, medical and mental health needs, and educational and vocational barriers. The centers are staffed by Peer Partners - who are young adults with lived experience who reflect the communities served. Programming includes recreational activities, community meetings, social events, vocational workshops, educational sessions, and groups focused on independent living skills, health and wellness, and creative expression.
The Mobile Drop-in (MDI) extends these services beyond the physical center by bringing resources directly into the community. Through scheduled outreach visits, partnerships with local providers, and participation in community events, the mobile program increases access for young adults who may not otherwise engage in site-based services.
Position Description
Primary focus on daily operations and staff supervision, with a secondary focus on expanding outreach sites and community partnerships.
The Mobile Drop-in Manager oversees the daily operations of the Mobile Drop-in program, ensuring effective, safe, and engaging service delivery in community settings. This role supervises relief Peer Partners, manages mobile programming, providing services directly to the community through the Mobile Drop-in.
Core Competencies
- Ability to facilitate a safe and welcoming environment for current and new participants.
- Provides active support to all participants as an informal counselor through listening to and identifying with their experiences, particularly around relationships, attitudes, personal goals, and personal rights.
- Employs supportive interpersonal skills, including validation, listening, empathy, responding to feeling and content, prompting, summarizing, problem-solving, use of humor, and limit-setting.
- As a team leader, the ability to foster interest, skill and success in getting a team to work together.
- Ability to use technology accurately and thoroughly for communication, project management, and creation of training materials.
- Ability to work autonomously on projects.
- Continued growth and understanding of current data management systems within the agency.
- Calm and professional response to crisis, including the use of mediation and de-escalation techniques.
- Ability to coordinate time sensitive projects with team members including communicating tasks and responsibilities and developing effective implementation strategies.
- Contributes positively to a healing-centered, respectful workplace by engaging others with humility and care. Fosters a respectful, healing-centered environment that honors diverse identities and experiences.
Essential Functions
- Operate and oversee the Mobile Drop-in program five days a week, occasionally on the weekends, including driving the mobile unit to community sites, outreach events, and resource distribution locations
- Develop, cultivate, and sustain partnerships with external providers and community organizations to strategically schedule Mobile Drop-in visits, expand outreach, and increase access to services for participants
- Plan, coordinate, and implement community-based programming and direct services, ensuring meaningful engagement with participants in non-traditional settings
- Recruit, train, supervise, and coach relief Peer Partners, fostering a positive, safe, and empowering environment for both staff and participants
- Provide on-site leadership in the community, ensuring participant and staff safety while maintaining program quality and responsiveness
- Manage program budget and meet fiscal responsibilities in partnership with the Associate Director
- Monitor staff performance and task completion; proactively identify and address barriers, and implement solutions to ensure program effectiveness
- Serve as a key decision-maker in daily operations, including in the absence of the Associate Director
- Coordinate staff schedules, including breaks and coverage, in collaboration with the Drop-in Center Manager for the Relief Peer Partners.
- Support outreach and communication efforts, including development of social media content and regular updates to the Mobile Drop-in schedule (website, email, and social platforms)
- Complete administrative, documentation, and program support tasks in a timely and accurate manner
- Participate in and contribute to staff meetings, trainings, and retreats
- Regards 18-25 year olds and other persons in the community with dignity, competence and engages them as full collaborators in service planning, delivery, and evaluation.
- Understands and values cultural and racial differences, their alternative perspectives on mental illness, help-seeking and alternative healing practices, as well as lifestyles, goals, family, and community life.
- Attends and actively participates in supervision; enlists support, requests and integrates feedback.
- Maintains positive work relationships in a respectful and collaborative manner.
- Completes documentation and required paperwork thoroughly and in a timely manner, which includes meeting monthly efficiency requirements for the position.
- Respects participants privacy and handles sensitive and confidential information with discretion.
- Maintains confidential health records of young adults in compliance with the Edgewood, EPSDT, and San Mateo County Behavioral Health standards and regulations.
- Collaborates and communicates with internal and external stakeholders, in a manner that promotes agency mission, vision, and values; agency and area goals; consumer and family satisfaction; and highest quality care.
- Other duties as assigned.
Applied Knowledge, Skills, and Abilities
- Bachelor’s Degree Preferred, high school diploma or equivalent required.
- Possesses a valid California driver's license, in good standing, and automobile insurance.
- At least 2 years’ experience working as a member of a team and providing support to individuals between the ages of 14-30.
- 2 years of leadership experience preferred.
- Familiarity with at-risk, disenfranchised, and/or marginalized populations.
- Possesses strong leadership and communication skills.
- Ability to develop, cultivate and adapt to the diverse cultural backgrounds of our clients.
- Thinks independently and can make informed decisions when needed.
- Ability to work afternoon and evening hours Monday-Friday, and some weekends.
Salary Information
This position has a salary range of $33.65-$36.06
As part of our team, benefits-eligible employees receive an excellent comprehensive benefits package:
- 16 days of PTO the first year and more thereafter
- Nine paid holidays
- Five health and wellness days off annually
- 10% additional pay for community-relevant second language fluency
- Medical/Dental/ and Vision plans
- 403 B Retirement Plan with agency match
- Employee Assistance Program
- Commuter Benefits Program
- Medical and Childcare Flexible Spending Accounts
- Pet Insurance
- Identity Theft Protection Plan
- Paid Employee Referral Program
- Career advancement opportunities
- Retention bonuses for many positions
- Continuing Education expense reimbursement
- Professional licensing fee reimbursement
- Professional Development reimbursement opportunities
- Verified Public Service Loan Forgiveness Employer
NOTE: The California Department of Public Health (CDPH) has issued new requirements for health care and congregant care facilities to decrease the risk of COVID-19 outbreaks. Based on the CDPH public health mandate, all candidates for positions at Edgewood Center must provide proof of vaccination. Edgewood Center will consider applicants with ADA and Title VII exemptions on a case-by-case basis.
Equal Opportunity
Edgewood is proud to be an equal-opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or intersex are encouraged to apply. Edgewood maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability, veteran status or any other basis prohibited by statute.
Salary : $34 - $36