Drop In Center Manager

Drop-In Center Manager-This position is full-time (40 hours), non-exempt, on-site, five days a week.

Mission Statement: We provide the people, place, and path for exceptional youth mental healthcare.

Vision Statement: We aim to redefine what youth mental healthcare can be by delivering transformative support that doesn't just treat symptoms but changes lives.

About Edgewood: Each person who works at Edgewood shares a passion for making a difference in the lives of the children and families who we serve in the San Francisco Bay Area. Employees find themselves surrounded by a diverse and extraordinary group of dedicated professionals, in welcoming environments characterized by whole-person care, open communication, creative support and a commitment to growth, healing and improving each day. Edgewood’s successes come from our employees and the positive results they help create for children and families. When you join Edgewood, you join a culture of purpose and belonging, where your growth is a priority, your identity is embraced, and the work you do matters.

• Ability to facilitate a safe and welcoming environment for current and new participants.

• Provides active support to all participants through listening to and identifying with their experiences, particularly around relationships, attitudes, personal goals, and personal rights.

• Employs supportive interpersonal skills, including validation, listening, empathy, responding to feeling and content, prompting, summarizing, problem-solving, use of humor, and limit-setting.

• The ability to foster interest, skill and success in getting a team to work together.

• Ability to use technology accurately and thoroughly for communication, project management, and creation of training materials.

• Calm and professional response to crisis, including the use of mediation and de-escalation techniques.

• Ability to work autonomously on projects. projects. Continued growth and understanding of current data management systems within the agency.

• Ability to coordinate time sensitive projects with team members including communicating tasks and responsibilities and developing effective implementation strategies.

• Contributes positively to a healing-centered, respectful workplace by engaging others with humility, and care. Fosters a respectful, healing-centered environment that honors diverse identities and experiences.

• Recruit, train, supervise, and evaluate Peer Partners; provide ongoing coaching and support

• Oversee daily program operations, including on-site services and activities

• Ensure participant and staff safety, engagement, and adherence to program standards

• Manage program budget and fiscal responsibilities in partnership with the Associate Director

• Monitor staff performance and ensure completion of assigned responsibilities; address barriers and implement solutions

• Coordinate staff schedules, including breaks and shift coverage for Peer Partners. Work in conjunction with Mobile Drop-in Manager to schedule relief Peer Partners for site coverage.

• Support planning, coordination, and facilitation of groups, workshops, meals, outings, and enrichment activities with Peer Partners.

• Collaborate with internal teams (e.g., TAY FSP) to ensure effective referrals and warm handoffs for Edgewood clients.

• Communicates with Edgewood’s Facilities Department to report maintenance issues to ensure a safe environment

• Support outreach efforts, including community engagement and promotion of services in collaboration with Drop-in Center leadership and coordinators.

• Contribute to program marketing and social media efforts in collaboration with staff and participants

• Attend and actively participate in supervision, team meetings, trainings, and retreats

• Maintain accurate, timely documentation and meet reporting and efficiency requirements

• Ensure compliance with confidentiality standards, including HIPAA, EPSDT, and county regulations

• Completes documentation and required paperwork thoroughly and in a timely manner, which includes meeting monthly efficiency requirements for the position.

• Respects participants privacy and handles sensitive and confidential information with discretion.

• Maintains confidential health records of young adults in compliance with the Edgewood, EPSDT, and San Mateo County Behavioral Health standards and regulations.

• Collaborates and communicates with internal and external stakeholders, in a manner that promotes agency mission, vision, and values; agency and area goals; consumer and family satisfaction; and highest quality care.

• Other duties as assigned.

Applied Knowledge, Skills, and Abilities

• Bachelor’s Degree Preferred, high school diploma or equivalent required.

• Possesses a valid California driver's license, in good standing, and automobile insurance.

• At least 2 years’ experience working as a member of a team and providing support to individuals between the ages of 14-30.

• 2 years of leadership experience preferred.

• Familiarity with at-risk, disenfranchised, and/or marginalized populations.

• Possesses strong leadership and communication skills.

• Ability to develop, cultivate and adapt to the diverse cultural backgrounds of our clients.

• Think independently and can make informed decisions when needed.

• Ability to work afternoon and evening hours Monday-Friday, and some weekends.

Salary Information

This position has a hourly rate range of: $33.65-$36.06

As part of our team, benefits-eligible employees receive an excellent comprehensive benefits package:

• 16 days of PTO the first year and more thereafter
• Nine paid holidays
• Five health and wellness days off annually
• 10% additional pay for community-relevant second language fluency
• Medical/Dental/ and Vision plans
• 403 B Retirement Plan with agency match
• Employee Assistance Program
• Commuter Benefits Program
• Medical and Childcare Flexible Spending Accounts
• Pet Insurance
• Identity Theft Protection Plan
• Paid Employee Referral Program
• Career advancement opportunities
• Retention bonuses for many positions
• Continuing Education expense reimbursement
• Professional licensing fee reimbursement
• Professional Development reimbursement opportunities
• Verified Public Service Loan Forgiveness Employer

NOTE: The California Department of Public Health (CDPH) has issued new requirements for health care and congregant care facilities to decrease the risk of COVID-19 outbreaks. Based on the CDPH public health mandate, all candidates for positions at Edgewood Center must provide proof of vaccination. Edgewood Center will consider applicants with ADA and Title VII exemptions on a case-by-case basis.