What are the responsibilities and job description for the Help Desk Support Intern position at Edgewater Federal Solutions, Inc.?
Edgewater Federal Solutions is seeking a dedicated Help Desk Support Intern to join our Corporate IT team at our corporate headquarters in Frederick, Maryland. The intern will work a schedule of 9:00am - 3:30pm Monday-Friday and will be expected to work onsite daily.
Responsibilities
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.
Responsibilities
- Provide technical support for Windows operating systems and various software applications.
- Provide on-site hardware support for the corporate office (including wireless displays, battery swaps for cameras, and printer support)
- Assist in the provisioning and deployment of new hardware for users.
- Assist Tier 1 team members with cleaning hardware before redeployment.
- Assist Tier 1 team members with organizing hardware in the IT storage room.
- Maintain a high level of customer service for all support requests.
- Take ownership of user problems and be proactive when dealing with user issues.
- Candidates pursuing a degree in computer science in related field preferred
- Strong troubleshooting and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work onsite in Frederick, MD.
- A team player with a customer-oriented approach.
- Experience with .NET development strongly desired.
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.