Document & Research Liaison I

Document & Research Liaison I

Basic Purpose:

To research, document and support legal cases that impact the business unit. Oversee

security/legal responses involving complex cases and escalated situations to ensure effective

and optimum resolution.

Responsibilities:

•Communicate with the Office of General Counsel for legal related matters involving specific

business units and/or policies

•Investigate and respond to CFPB and BBB complaints

•Research and analyze claims/related actions; resolve issues

•Identify and address compliance issues; update guidelines and procedures to minimize risk

•Research potential legal issues using existing system of record

•Request information and documentation from other business units to clarify details or resolve

cases within mandated time and regulations

•Summarize depositions and other related legal proceedings; conduct investigations and

statistical/documentary research

•Prepare written legal summaries, analyses, and legal documents

•Serve as contact point for escalated legal situations

•Inform attorneys of applicable and specific legal matters and the impact on the organization

•Identify areas of improvement; determine solutions; implement enhancements/changes to

improve operations, standards, and results

•Prepare ad hoc and required industry and regulatory reports including responses to audit

inquires in compliance with internal and external regulations

•Serve on teams and task groups for projects/initiatives within the business unit and/or across

the organization

•Review and research high profile member complaints as well as sensitive and confidential

personnel issues and responses

•Collaborate with training team to ensure procedural guidelines are conveyed accurately and

consistently followed

•Perform other related duties as assigned or appropriate

Qualifications and Education Requirements:

•Effective skill in comprehending, analyzing, applying, and communicating complex written legal documents

•Basic understanding of state and federal court systems and the legal process

•Basic skill in researching and summarizing state and federal statutes

•Working knowledge of operational and regulatory risk controls, concepts, and practices

•Working knowledge of NCUA rules, regulations and federal laws

•Working knowledge of legal documents such as trusts, powers of attorney, complaints, and miscellaneous court orders

•Advanced organizational, planning and time management skills

•Advanced research, analytical, and problem-solving skills

•Advanced skill exercising initiative and using good judgment to make sound decisions

•Experience in managing multiple priorities independently and/or in a team environment to achieve goals

•Working knowledge of document control and document security measures

•Advanced verbal and written communication skills

•Experience in working with all levels of staff, management, stakeholders, vendors

•Advanced skill establishing and expanding relationships with key members/customers

•Advanced skill building effective relationships through rapport, trust, diplomacy, and tact

•Effective word processing and spreadsheet software skills

•Working knowledge of related department systems, principles, policies, and financial practices

Desired Qualifications and Education Requirements:

• Thorough understanding of the financial services environment

• Familiarity with Navy Federal’s functions, policies, procedures, products, and services

Bank Secrecy Section (BSA):

Remains cognizant of and adheres to Navy Federal policies and procedures, regulations pertaining to the Bank Secrecy Act.