What are the responsibilities and job description for the Help Desk Technician position at EDG?
Industry *Corporate
Position Help Desk Technician
Req Code 2886
General Location Metairie
Primary Responsibilities Requisition Number: 2886
Job Title: Help Desk Technician
Date Opened: 4/6/2026
Location: Metairie
Industry: Corporate
Department: Information Technology
Employment Type: Full-Time Regular
Part-Time Available: No
Eligible for US Work Authorization Sponsorship: No
FLSA Exemption: Non-Exempt
Job Summary
The Help Desk Technician will assist with the installation, support and maintenance of servers or other company systems.
Job Duties And Responsibilities
Position Help Desk Technician
Req Code 2886
General Location Metairie
Primary Responsibilities Requisition Number: 2886
Job Title: Help Desk Technician
Date Opened: 4/6/2026
Location: Metairie
Industry: Corporate
Department: Information Technology
Employment Type: Full-Time Regular
Part-Time Available: No
Eligible for US Work Authorization Sponsorship: No
FLSA Exemption: Non-Exempt
Job Summary
The Help Desk Technician will assist with the installation, support and maintenance of servers or other company systems.
Job Duties And Responsibilities
- Provide end-user support, resolving technical issues and provides technical assistance for all Operating systems; Provide remote support through phone or end-user via phone;
- Set up new hires with equipment and appropriate access to the company’s system;
- Troubleshoot issues with equipment like printers, computers and servers
- Assist with the maintenance of the business software applications;
- Assist with the implementations, installations, configurations, monitoring, trouble shooting and evaluation of existing and new operating system;
- May confer with database programmers, analysts or other system administrators.
- High School diploma or the equivalent required;
- Minimum of three (3) years of proven experience as a help desk technician or IT customer support role is required;
- Associates’ Degree in directly related discipline or current CompTIA Certificates (A , Network and/or Security ) may be considered in lieu of one (1) year of the required experience;
- Tech savvy with working knowledge of office automation products, databases and remote control;
- Good understanding of computer systems, mobile devices and other tech products;
- Ability to diagnose and resolve basic technical issues;
- Proficiency in English;
- Excellent communication skills;
- Customer-oriented and cool-tempered.
- Work is primarily conducted in an office environment (Private or Semi-Private Office) but also requires occasional travel to off-site work locations;
- Interaction with other team members, as well as supervisors and client personnel;
- Must be able to wear safety equipment as required by the safety department for personal protection;
- May be required to travel out of town on a periodic basis.
- Must be able to lift and carry 20 pounds;
- Sufficient clarity of speech and hearing or other communication capabilities which permits employee to communicate effectively;
- Ability to sit for prolonged periods of time;
- Sufficient vision or other powers of observation which permits employee to conduct analysis and investigations;
- Sufficient manual dexterity which permit the employee to perform routine office duties;
- Sufficient personal mobility and physical reflexes to perform office duties and travel when necessary to off-site locations.