What are the responsibilities and job description for the Help Desk Technician position at DDG?
Purpose
Coordinate various technical support services to ensure DDG operates smoothly and Project Management staff can operate efficiently.
ACTIVITIES RESPONSIBILITIES:
Coordinate various technical support services to ensure DDG operates smoothly and Project Management staff can operate efficiently.
ACTIVITIES RESPONSIBILITIES:
- Promote DDG’s core values, both internally and externally, and comply with the DDG Company Manual
- Configure workstations and necessary peripheral devices; routers/printers/etc
- Install and configure appropriate software according to specifications
- Manage email traffic; spam filters/mail flow
- Troubleshoot to diagnose and resolve issues; repair or replace parts/resolve printer issues/debugging
- Wire/organize/label server rack/room
- Travel to satellite offices periodically
- Develop and maintain local networks in ways that optimize performance
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Maintain records/logs of repairs and fixes in addition to a maintenance schedule
- Identify computers or network equipment shortages and place orders
- Degree in Computer Information Systems or relevant field
- 2 – 5 years experience as IT technician or relevant position
- Strong diagnostic and problem-solving skills
- Strong communication skill set
- Good organizational and time management skills
- In-depth understanding of diverse computer systems and networks
- Well versed in internet security and data privacy principles
- Preferred work experience with Help Desk
- Deltek/Vision
- Microsoft Office 365
- Barracuda Networks
- Connectwise : Automate
- Sonicwall
- Veeam Backup Replication
- Submit resume to the People Development team via email to careers@ddgpc.com
- Specific project experiences and responsibilities shall be provided with resume